Talking skills of customer service girls

20 17 essential speaking skills for customer service girls

Everyone likes to listen to sweet words, but if they are not well spoken, it is easy to be disgusted; Especially for the customer service comrades who are fighting in the front line, I will share with you the classic words of customer service girls, which can be used flexibly. I believe it will be of great help to your work.

1.

1) I understand why you are angry. If I were you, I would feel the same way.

2) Please don't worry, I understand your feelings very well, and we will try our best to solve it for you;

Yes, if I encounter so much trouble from you, I will feel very wronged;

4) I understand your feelings very well, please rest assured that we will definitely find out and give you a satisfactory answer;

5) ? I can hear that you are in a hurry? Do you feel a little worried? I can understand your anger. Let me give you some other advice. Do you think so? I can feel your disappointment. What I can help you is that I can feel it. The situation and business have brought you unnecessary trouble;

Be valued

6) Sir, you have been our customer for many years;

7) You are an old customer who has supported us for a long time;

You are so familiar with our business that you must be our old customer. Sorry, we are sorry for such a mistake.

9) Sir/Miss, I'm sorry that the previous service made you feel bad. Our company attaches great importance to the opinions of customers, and we will reflect your situation to relevant departments for improvement as soon as possible;

3. use? Me? Instead? What about you?

10) Are you confusing me? I don't quite understand. Can you repeat your question?

1 1) Are you mistaken? I think there may be a misunderstanding in our communication;

I made myself clear, okay? (replacement) maybe I didn't explain it clearly, which made you misunderstand;

13) Do you understand? Do you understand my explanation? ;

What do you need? I suggest? /Do you think this is possible? ;

4. Speak from the customer's point of view

This is mainly to protect your interests;

16) If someone can help you with such an important business, it is very insecure for your interests.

17) I know you will understand, just to ensure the rights and interests of loyal customers who are as important to our company as you;

5. What kind of mouth is the sweetest?

18) Thank you very much for your good suggestion, and we will reflect it upward, because with your suggestion, we will make continuous progress;

19) Thank you for your understanding and support, and we will continue to improve our service to satisfy you.

Sir, you are an old customer of ours. Of course, we can't betray your trust? ;

2 1) We are sorry for the trouble this time. We will record what you said and feed it back to the relevant departments to try to avoid the recurrence of the problem? ;

22) Thank you very much for providing us with this information, which will make our service better;

6. The art of rejection

23) Miss/Sir, I quite understand your idea, but I'm sorry that we can't meet your specific requirements for the time being. I'll report your situation to the relevant departments first, and then contact you after verification, okay? ;

What you said is very reasonable. If we can help you, we will do our best. Please forgive us if we can't help you.

25) Thank you very much for your feedback, Sir/Miss. We will do our best to improve this problem and hope that you will continue to support and supervise our work. Thank you! ;

26) Miss/Sir, I can understand your feelings, so how do you want us to help you solve it?

27) Miss/Sir, you are our customer, and we try our best to satisfy you. This is our job requirement. I'm sorry, what you said is really reasonable. If we can help you, we will do our best. Please forgive us if we can't help you.

Shorten the call time

28) Hello, in order to facilitate your understanding (memory), I will send you the content by SMS (MMS), please pay attention to the inquiry;

29) Because there are many contents involved, I will send you the details by MMS, OK?

8. How to be a customer? Wait?

30) Sorry for the delay of your time;

3 1) "Reminder before waiting:? Just a moment, sir/madam, and I'll check for you right away? ;

32) Wait for the call to resume:? Thank you for waiting, sir/madam. Did you find it? /Now the query result for you is ";

33) Because it takes some time to query the data, I'm sorry to delay (you) a little time;

34) Thank you for your patience;

9. Record content

35) Is it convenient for you to provide specific information (detailed address, time, phenomenon, etc.). )? We will give you the records so that the technical department can inquire and handle them as soon as possible. Thank you for your cooperation! ;

36) This may be the mistake of our staff, and we will give you a feedback immediately. Please rest assured that we will give you a satisfactory result! ;

I agree to your proposal, sir/madam. I'll write it down and hope it can be implemented as soon as possible. Please pay attention! Thank you very much for your valuable advice;

I'm sorry for the inconvenience. Please wait a moment, and we'll test it right away. If there is a fault, explain to the customer:? Thank you for reporting this situation to us. We will report the troubleshooting immediately. Would you please try again later?

I'm sorry for the inconvenience. There must be something wrong with this situation. Don't worry, if it is a problem of our company, we will be responsible for it to the end and give you an explanation.

10. Conclusion

40) When the customer says that he is driving, the conclusion is: pay attention to safety on the road;

4 1) I wish you a prosperous business! ;

I hope I can serve you again next time! ;

43) When the weather turns cold, remember to add clothes to keep warm;

It rained today. Please remember to take an umbrella when you go out.

45) Please have a nice weekend;

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