Reception process of hairdressing front desk

Customers should feel happy and relaxed when spending money in beauty salons. Therefore, the front desk of beauty salons should do relevant training in the process of receiving customers. Let's introduce the reception process of the hairdressing front desk, I hope it will be useful to you!

Hairdressing reception process 1, reception service

The first procedure for customers to enter the door is very important. Whether it is good or not is related to whether you reserve this customer. Generally, large beauty salons are equipped with wine escorts. In order to save money, small and medium-sized beauty salons do not need receptionists, but beauticians are responsible. Whoever is lined up by the beautician will be the receptionist. When the beautician goes to work, the front desk will be responsible for the reception, and the reception should be greeted with a smile. Hello, welcome! Would you please come in? Everyday polite expressions, etc.

Hairdressing reception process II. Sit down and serve tea.

When the old customers come, they should ask if they want a cup of tea before feeding. When a new customer comes, you must let her sit down first, and then give her a cup of tea to make her feel kind, warm and at home. As long as the customer is willing to sit down and talk to you, you will have the opportunity to serve her.

Hairdressing reception process 3. Fill in the consultation form (customer file)

When a new customer comes, he should fill in the customer file in detail, such as name, age, birthday, work unit, skin type, previous care or treatment, etc. It's like a doctor filling out a patient's medical record, which can provide you with a basis for diagnosis. After nursing the guests, you should fill in the nursing procedures and precautions, because it is impossible for every guest to be received by a beautician next time for the reference of the beautician who received this time.

Hairdressing reception process 4. Question (demand) consultation

Understand the problems that customers need to solve urgently, and find out the needs of customers, such as nursing, breast enhancement, weight loss, body shaping and so on.

Beauty reception process 5, nursing consultation

According to the understanding at 3 o'clock, 4 o'clock and 5 o'clock, considering comprehensively and combining with the consumption level of the guests, we provide a set of the most reasonable and scientific nursing suggestions for the guests.

Hairdressing reception process 6. Confirmation of effect and feeling

After the nursing procedure is completed, let the guest look at the effect in the mirror, help her analyze the difference before and after doing it, let her see the actual effect after doing it, and get the guest's affirmation. At this time, you can use more praise language.

Hairdressing reception process 7. Suggestions on home maintenance (with products)

After seeing the effect, customers will be convinced of the efficacy of your product. At this time, while the iron is hot, she will recommend her own suitable beauty salon and a small amount of household items, and put forward some suggestions on home maintenance in time, so that guests can know that a beauty salon once a week is for deep cleaning and nutrition, but a care can not provide nutrition and moisture for the skin for a week. Therefore, guests must carry out home maintenance at home to protect the elasticity and moisture of the skin.

Beauty reception process 8. Summary of service process

Pay the fee, fill in the nursing card (membership card, integral card), introduce some preferential items of beauty salons, and enjoy special treatment after becoming an old customer.

Hairdressing reception process 9 Make an appointment for the next breastfeeding time.

Many people will ignore this point, in fact, this point should be taken seriously. You should remind her more, let her feel the benefits of coming every week, and let her form a habit, so that the performance of beauty salons will be stable.

Front desk hairdressing reception process 10, seeing off guests.

Most of our beauty salons only send guests home at the door. In fact, this wasted a good publicity opportunity.

Should modern beauty salons advocate? Three wins seven? In other words, when sending guests, they should be sent out, so that the beauty salon can not only stabilize the source of tourists, but also retain new customers.

Guests will think that you are very enthusiastic and respect her, and she will feel proud and satisfied when she goes out.

People outside saw the beautician and advertised for the beauty salon. Every day when I see a beautician sending a lot of guests, others will think that this beautician must have done a good job, and I will ask her to do it next time.

People feel that the service attitude of the beauty salon is particularly good and kind, and there is a feeling of god. They not only have the desire to take care of themselves, but also have the desire to bring friends to enjoy. She is willing to share everything with her good friends.

Hairdressing reception process 13, call back.

3-4 days after the first care, new customers should call back to let the guests feel your love, and call again in about 7 days to impress the guests with your sincere heart and let them come back, especially for the treated guests. If the old customer doesn't say hello to you, call her seven days later to urge her to do nursing, so as to ensure the customers of the beauty salon, stable financial resources and rising performance. Because the customer insists on nursing, the nursing effect is obvious, and she will be happy and praised by others. So the beautician must remember to call your guests, so that you can kill two birds with one stone.