Environmental protection telephone complaint hotline 12369

12369 is an environmental protection hotline, which was established according to the Measures for the Administration of Environmental Protection Hotline Work of the Ministry of Environmental Protection of People's Republic of China (PRC): "Citizens, legal persons or other organizations call the environmental protection hotline to report environmental pollution or ecological damage to environmental protection authorities at all levels and request them to handle it according to law". ? [ 1]?

As of April 20 16, the environmental protection wechat report has covered all provinces and cities except Tibet, and more than 40% districts and counties. The official WeChat account "12369 environmental report" has more than 96,000 followers, and 23,883 reports have been received nationwide, with 2 14 16 completed.

In order to strengthen the standardized management of environmental protection hotline work, unblock the reporting channels of the masses, and safeguard and safeguard the legitimate environmental rights and interests of the masses, the environmental protection hotline "12369" was opened according to the regulations on letters and visits and the relevant provisions of environmental protection laws and regulations.

The environmental protection hotline is opened 24 hours a day. After receiving the report, the law enforcement team is quickly dispatched to deal with environmental violations in time and accept social inspections. When people from all walks of life report environmental pollution problems to the environmental protection department, they can report to the Environmental Protection Bureau or the "12369" city command center according to the location of environmental pollution incidents.

General pollution problems are accepted by the environmental protection bureau of the jurisdiction, and serious environmental pollution problems can be reported directly to the "12369" city command center. Belonging to the jurisdiction of the environmental protection department, belonging to the municipal level, handled by the municipal level; If it belongs to a certain district, it will be handed over to the environmental protection department of the district. Some things that are not under the jurisdiction of the environmental protection department, such as urban garbage disposal, 12369 will not send special personnel to the site, but will be handed over to relevant departments for handling. If you encounter environmental complaints, you should first understand them according to the actual situation, and if necessary, the environmental protection department will go to the scene for disposal.

Reports of environmental pollution and ecological damage within the scope of responsibilities of environmental protection departments at all levels shall be accepted. Reporting matters that are not handled by the competent department of environmental protection shall not be accepted, but the informant shall be informed to submit them to the relevant authorities according to law. Should be resolved through litigation, arbitration, administrative reconsideration and other legal channels or have entered the above procedures, it shall inform the informant to submit it to the relevant organs and units for handling in accordance with relevant laws and regulations. The report has been accepted, and if the informant puts forward the same report again, it will not be accepted, but it shall inform the informant of the acceptance and the inquiry method of the processing result. If the informant refuses to accept the report reply made by the competent department of environmental protection and still reports on the same facts and reasons, it shall not be accepted, but it shall be informed that the informant may request a review or review in accordance with the provisions of the Regulations on Letters and Calls. Reporting matters involving sudden environmental incidents and mass incidents shall be accepted immediately and reported to the relevant person in charge in time. Reports involving more than two competent departments of environmental protection shall be accepted by the competent departments of environmental protection involved in the report through consultation; If negotiation fails, the competent department of environmental protection at the next higher level shall coordinate and decide the accepting organ. If the staff of the environmental protection hotline can decide to accept the report on the spot, it shall inform the informant on the spot; If you can't tell whether to accept it on the spot, you should tell the informant within 15 days, except that you can't contact the informant. ? [ 1]? 20 13 Ministry of Environmental Protection 12369 accepted 48,749 cases, including calls from the public and online reports. The top five reporting provinces are Hebei, Shandong, Jiangsu, Henan and Guangdong, accounting for almost half of the national reporting volume. Before the hotline was opened, Hebei Province had locked in the "top three" list of telephone environmental pollution reports accepted by the Ministry of Environmental Protection.

Since 200 1, the Ministry of Environmental Protection has received more than 200,000 reports from the public-this is only at the ministerial level. If it is released nationwide, it will be millions of figures, but the national data are not fully counted. ? [3]?

20 15 From 20: 00 on February 28th to 9: 00 on March 2nd, Beijing 20 12369 Environmental Complaint Reporting Consultation Center received a total of 456 calls from citizens/kloc-0, an increase of 240% over the same period in recent days. ? [4]?

The official WeChat account of "12369 Environmental Report" operated by the Environmental Emergency and Accident Investigation Center of the Ministry of Environmental Protection was officially launched on June 5th, 20 15 in World Environment Day. A total of 23,883 reports were received nationwide, and 2 14 16 reports have been completed. ? [5