There is no sound and prompt when my mobile phone receives the text message. What happened? If the incoming call is noisy, the mobile phone is Lenovo A356.

Dear users, thank you for choosing Lenovo products.

I am very sorry for the inconvenience caused to your use.

If you find that there is a ringtone on your mobile phone, but there is no prompt sound and prompt in the short message, I suggest you turn the sound to the maximum after restarting your mobile phone. Please refer to the following methods to solve it:

1. You try to enter the system settings-scene mode-standard/outdoor settings-find the information ringtone-try to change the SMS prompt tone that comes with other systems;

2. If there is no improvement, please back up the fuselage data and restore the factory settings for observation. It is not excluded that it is caused by system abnormality.

If the speaker is abnormal or can't be improved after recovery, it is recommended that you go to the maintenance station for examination and treatment in time to avoid affecting future use.

The address of the maintenance station can be found in official website:

/ServiceStation.aspx

I hope the above information can bring you some help, thank you for your support to Lenovo, and wish you a happy life!