How to check claims from China Life online?

1. Take Zhejiang Branch as an example. After entering WeChat, select the add friend icon in the upper right corner of the address book interface, select in the pop-up menu, enter the official account interface, enter China Life Zhejiang Branch in the blank space above, and follow it after searching it.

2. Next, enter the official account, select the first in the three lower menus, and then select in the pop-up menu, the system will automatically chat A message pops up on the interface.

3. Select in the push message to enter. In the next step, you need to use the claimant’s personal ID number and subsequent mobile phone number; if you have made a claim before, confirm it Which mobile phone number the claim SMS was received from, use that number.

4. If you have not made a claim before, you need to confirm with the group claims department or the unit's human resources which number is registered; you can try it with your own mobile phone number. If the number is wrong , you will be prompted to contact a customer representative and your account will not be locked.

5. After completing the input, proceed to the next step and select when the confirmation page pops up. If it is the first query, the system will prompt it as the first query and prompt you to send a message to the mobile phone of XX number. Please check carefully when receiving a verification message. You will usually receive it within 1-2 minutes.

6. After entering the next step, enter the 6-digit verification code received on the phone in the blank space of the verification code box, click Query on the right, and the authentication process is over. In addition, I would like to remind you that the system may be closed during special periods such as long holidays, and the input ID card and mobile phone number may keep prompting incorrectly. If the number is confirmed to be correct, try again at another time.

7. After the verification is normal, you will enter the automatic query interface. Generally, the initial query loads slowly, and then all the claim information within one year will pop up, whether the case has been closed or the application has been submitted. All can be found here.

8. Click on a report to check the latest processing progress of the report and the time spent at each stage. If it is a report that has been closed, you can further click on the query details on the right side below to view the claim settlement status of the report.

9. In the claim details, the total amount of reimbursement will be stated in detail, and which expenses cannot be claimed and will be excluded. The total amount of compensation, as well as various medical expenses and various drug expenses on the bill, will be listed below. The claim details are very clear, and there is basically no need to get a paper statement.