Why can't I get the red envelope of Taobao customer service?

The reasons why the red envelope given by Taobao customer service cannot be received are as follows.

Consult Taobao customer service directly. Refund 10 yuan's red envelope was also ordered, but the money was not received. This red envelope should be returned to the card package. You can find it in the last card package.

If you can't get the red envelope, please go to my Alipay-Account Management-Account Information-Red Envelope-Received Red Envelope Management page to check the received red envelope. If the other party gives you the card number and verification code, you need to go to the "red envelope" page to get it.