What should I do if there is an epidemic at the express delivery transfer station?

If express delivery is stranded due to the epidemic, the express delivery company will store the express delivery in a warehouse or outlet and arrange transportation after the express delivery logistics returns to normal.

If the express delivery is detained due to the epidemic, if the package is not essential, you can consider communicating with the sender to consider returning it; if the package is fresh or perishable food, you can consider communicating with the sender for loss compensation; If the package is important and easy to store, you can wait patiently for logistics to resume shipping again. But under normal circumstances, if the epidemic situation is not very severe and the sender does not want to recall the express package, the express company will still transport and dispatch the package at the appropriate time.

However, the express delivery policies of various regions are also different. It is recommended that consumers can check relevant information on the express official website or call the hotline customer service for real-time inquiries. Refunds can be issued if express delivery is stranded due to the epidemic. If the express delivery cannot reach the destination for a long time due to the epidemic, you can choose to apply for a return and refund, provided that you negotiate with the merchant before returning the goods.

If the sender abandons the goods, or the original address is wrong and cannot be returned, it will be handled in accordance with the "Regulations on the Management of Undeliverable and Unreturnable Express Mail" issued by the Post Office. If express delivery is stuck due to the epidemic, generally speaking, the express company will store the package in a distribution center or outlet and arrange transportation again after the logistics is restored. However, it is not ruled out that some express companies may return the package to the sender. .

During the epidemic, the methods to deal with express delivery stopped halfway are: if the express package is easy to store and can be waited for, then consumers can wait patiently for the logistics to resume; if the express package is difficult to store and is not a necessity, you can Consider refunding and asking the sender to recall the courier.

Legal basis

Article 33 of the "Postal Law of the People's Republic of China" stipulates that postal enterprises shall return undeliverable mail to the sender. Letters that cannot be delivered and cannot be returned, if unclaimed for more than six months from the date when the postal enterprise confirms that they cannot be returned, shall be destroyed by the postal enterprise under the supervision of the postal management department.