Vivo mobile phone directly cancels the power-on password

If you forget the screen lock password, you can refer to the following methods:

Case 1: Forget the screen lock password, but you can use your fingerprint or face to enter the desktop.

Please back up the data, connect to the network, enter the mobile phone cloud service-log in the account-find the device-open "Find the mobile phone", use other mobile phones or computers to open the vivo cloud service (web link)-enter the password of the vivo account-find the mobile phone-empty the mobile phone-click "OK" to reset the mobile phone and empty all the data, thus clearing the screen lock password.

Case 2: Forgot the screen lock password, unable to enter the desktop.

1. In the password input interface, the screen lock password is entered incorrectly for five consecutive times, and the screen has the option of "Forgot Password". Click "Forgot Password" to fill in the previously set secret answer for verification and modify the screen lock password;

If you forget to lock the screen and turn on the device finding function before, you can try to open the vivo cloud service (web link) with other mobile phones or computers-enter the password of vivo account-find the mobile phone-empty the mobile phone-click "OK" to reset the mobile phone and empty all the data, thus clearing the screen locking password.

Note: If mobile phone search is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported).

2. If there is no "Forgot Password" option,

(1) Turn off the machine, and press and hold the volume plus button and the power button for about 5 seconds before turning it on. Press the volume button to select Restore, press the power button to confirm, and click "Clear Data" to clear the screen lock password. After restarting, you need to verify the password of the logged-in vivo account. (This method cannot be cleared. Please look below. )

(2) If the function of finding the device has been turned on, you can try to use other mobile phones or computers to open the vivo cloud service (web link)-enter the password of the vivo account-find the mobile phone-clear the mobile phone-click "OK" to reset the mobile phone and clear all the data, thus clearing the screen lock password.

Note: If the search mobile phone is turned on and the network is stable, you can go to the vivo cloud service webpage-search mobile phone for "data backup" (only data such as contacts, short messages, schedules and notes can be backed up, but pictures and videos are not supported);

After the FBE encryption mode is restarted, it will not be unlocked to enter the desktop, and the data cannot be cleared through cloud service instructions.

Situation 3: If you can't reset the screen lock password by clearing all the data, please bring the equipment, ID card and purchase voucher to the vivo customer service center for processing. Address of customer service center: Go to vivo official website /vivo Mall APP-My-outlets for inquiry-select the current provinces and cities for inquiry; Or enter this link query: web link;

Forget the password of vivo mobile phone account, please refer to the following methods:

The mobile phone number/email address/secret protection/emergency contact bound to 1.vivo account is still in use. You can go to the webpage link of the account login interface of vivo official website, click "Forgot Password" and follow the prompts to retrieve the password;

2. If you can't retrieve the password of vivo account by yourself, you can reset the password through account appeal. Please click on the link of the linked webpage, select "Forgot the secret security problem" or "Deactivate the mailbox and change to bind" as the complaint reason, and then fill in the complaint account with relevant information according to the prompts.

3. Click on the link to find the link to the online customer service help page.