Scope of responsibilities of property customer service post

Scope of responsibilities of property customer service post

In a progressive society, job responsibilities play an increasingly important role, and formulating job responsibilities can effectively prevent the phenomenon of job disputes caused by job overlap. How to formulate job responsibilities is appropriate? The following is the responsibility scope of the property customer service position I have carefully arranged, which is for reference only and I hope it will help everyone.

The responsibility scope of the property customer service post is 1 1, and it is responsible for receiving visits or calls from business households;

2. Provide services such as repossession and registration for business households;

3. Opinions and complaint handling of business owners;

4. Patrol the community regularly, pay a return visit to the operators, and collect the property service fees of the operators;

5. Be responsible for the management of owner files, decoration files and service center files.

6. Assist in community cultural work.

The responsibility scope of the property customer service post is 2 1. Organize and implement the services provided by the department and carry out all work in an orderly manner;

2. Guide the owner to go through the check-in and decoration procedures and master the progress; Guide the reception and registration of the owner's housing facilities and public facilities maintenance, timely arrange relevant personnel to come to the door for treatment, and do a good job in the supervision and consultation of the owner on the treatment results;

3. Solve all kinds of complaints of the owners and tenants in time, and reply to the owners and tenants according to the company's service requirements, and make a return visit to the complaints; Collect and analyze all kinds of complaint records, regularly write complaint incident analysis reports, and put forward property service improvement plans;

4. Issue various fees and payment notices to the owners on time, urge the owners to pay relevant property management fees, and report the situation to the property manager on time; To guide and supervise the collection and payment of water, electricity and gas charges;

5. Visit the owners and tenants in this area regularly to solicit their opinions on service management;

6. Establish a file management system to supervise the classification and filing of all kinds of documents, including the information of owners and tenants, and all kinds of documents of the service center. Do a good job in temporary reception;

The responsibility scope of the property customer service post is 3 1. Responsible for the reception of telephone calls, the sending and receiving of documents and letters, the handling of various business consultations, complaints and tenant decoration application procedures of the company. Pay a return visit to complaints, suggestions and service quality;

2. Assist in signing, renewing, changing and renaming the lease contract;

3. Be responsible for the preservation of merchant information, vehicle registration information, tenant decoration, leave, attendance, certification and other information, as well as the original data of daily management records, and make computer entry, establish electronic files, update them in time, and keep them encrypted;

4. Responsible for the on-site management of various departments, and query and communicate with merchants' information. Responsible for the contact and handling between the front desk reception business and various departments;

5. After approval, be responsible for issuing announcements, notices, broadcasts and short messages of the company and various departments;

6. Responsible for collecting the fees payable by tenants;

7. Assist the company in investment promotion, publicity and marketing;

Job responsibilities of property customer service 4 1, responsible for reception, registration, consultation, ladder control, guidance and other services of visiting customers in the office hall;

2. Responsible for the management of goods in and out of the office lobby;

3. Responsible for the conference services of the group and the company headquarters;

4. Do a good job of recording and feedback telephone calls and complaints at the front desk;

5. Complete other tasks assigned by superior leaders.

The responsibility scope of the property customer service post is 5 1. Responsible for the issuance of property management fee notice and the collection of fees.

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files.

3. Be responsible for the duty of the company's service hotline, collect all records of the hotline, record the maintenance and service quality, and contact the owner/tenant;

4. Responsible for handling the letters, visits and complaints from the owners/residents, and timely reply, follow-up and inspection;

5, responsible for the owner/household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner/household satisfaction survey:

6. Be responsible for the publicity and investigation of the owners/tenants within the jurisdiction;

7. On-site management of various activities held within the jurisdiction:

8. Supervise and manage public facilities, fire-fighting facilities, environmental sanitation and advertising posters inside and outside the jurisdiction;

9, responsible for the supervision and management of users in and out of the goods;

10, implement the company's management rules and regulations.

The responsibility scope of the property customer service post is 6 1, and it is responsible for organizing and arranging the work of the customer service department;

2. Responsible for organizing the implementation of various systems, processes and standards of property management;

3, responsible for the establishment and maintenance of customer relations, handling major customer complaints;

4. Responsible for organizing customer satisfaction surveys to improve customer satisfaction;

5. Organize regular quality self-inspection and on-site rectification, and strengthen supervision and cooperation with service providers.

6. Establish a complete customer service training system to continuously improve the team's business skills and service level.

7. Identify and control the potential risks of property management, and assist the project leader to deal with emergencies.

8. Complete the collection of management fees in time, and follow up the work arranged by the leaders.

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