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Samsung SM-G3588V mobile phone can't open new SMS, and the incoming call has no record.

Dear Samsung users, hello:

It is recommended that you:

1. Restart the phone.

2. Try to clear the data. Operation: Settings-(General/More)-Application Manager-All-Find the software name-Clear the data (pay attention to the important data in the backup software).

3. Standby page-Click Application-Settings-(General/More)-Application Manager-All-Menu Key-Reset Application Preferences.

If this happens when you use your own software, please back up your mobile phone data (phone book, SMS, multimedia files, etc.). ) and restore the factory settings (Settings-Reset/Privacy-Restore Factory Settings).

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.