Suzhou mayor hotline

Suzhou Municipal People's Government is the state administrative organ of Suzhou City, Anhui Province.

Suzhou 12345 government hotline service platform is a convenient service organization that handles the consultation, help, suggestions and complaints reflected by the people to the municipal government on behalf of the municipal government. Non-emergency government services use the national unified secret service number 12345, which accepts people's demands 24 hours a day.

The government hotline service platform is set up with front desk acceptance and background management. Front desk reception includes telephone reception center and network reception center, while background management includes supervision center and monitoring center, which undertake reception, assignment, supervision, return visit, investigation, audit, supervision and publicity respectively.

Matters accepted:

1. Government information consultation on the responsibilities, policies and regulations, working procedures, law enforcement procedures, approval and service matters of government departments;

2 opinions and complaints about the work style, work quality, work efficiency and administrative efficiency of government departments and their staff;

3 complaints, opinions and suggestions on economic development, public management, public services and social undertakings of government departments;

4 opinions and suggestions on the city's economic construction, political construction, cultural construction, social construction and ecological civilization construction;

5. Suggestions on government work;

6, affect the people's normal production and living needs, etc.

Unaccepted items:

1, there is no substantive content, or the facts are unclear, and the responsible subject is unknown, which cannot be verified and handled;

2, involving the functions of the National People's Congress, the CPPCC, the Commission for Discipline Inspection, the court, the procuratorate, the army and the armed police;

3, involving state secrets, work secrets, business secrets and personal privacy;

4, has been or should be resolved through litigation, arbitration, administrative reconsideration and other legal channels or petition channels;

5, reflect the problem belongs to 1 10, 1 19, 120 and other emergency rescue systems;

6, purely personal issues, has nothing to do with government responsibility;

7, other inadmissible matters.

legal ground

People's Republic of China (PRC) supervision law

Article 5 State supervision strictly abides by the Constitution and laws, takes facts as the basis and takes laws as the criterion; All parties are equal in applying laws to protect the legitimate rights and interests of the parties; Equal rights and responsibilities, strict supervision; Combining punishment with education, combining leniency with severity. Article 6 The state supervision work adheres to the principles of treating both the symptoms and root causes, comprehensive management, strengthening supervision and accountability, and severely punishing corruption; Deepen reform, improve the rule of law, and effectively restrict and supervise power; Strengthen moral education under the rule of law, carry forward Chinese excellent traditional culture, and build a long-term mechanism that does not dare to rot, cannot rot, and does not want to rot.