What should I do if I give my customer a refund after writing the copy?

First of all, we must remember that if the customer asks for a refund, we must not worry and not screw it up. Our first reaction should be to contact our buyer, and we will consult him in detail about the reason for the refund. And then solve it according to his reasons. If it can be solved, let him cancel the refund. If it can't be solved, then we can only agree to his refund. Many students said, teacher, I don't want to agree to his refund, because I think our products are very good. The most important thing is that if the refund will lead to the cost of round-trip express delivery, then we will lose money. I believe many students have this idea. It is also true that when we first opened the store, the funds were tight, and the round-trip freight would lose more than 20 yuan. So many students don't agree with the buyer's refund at all. But have you ever thought that, generally speaking, we Taobao will support seven days of unreasonable return. We rejected the buyer's refund application, so Taobao will intervene. In fact, the probability of our seller winning the case will be very small. So the final result is also to agree to a refund. Then if we agree to such a refund, our buyer will be very uncomfortable, and he will easily give us low marks for after-sales service. Because some scores of after-sales service now play a very important role in evaluating the quality of Taobao shops, we don't need to do so in the long run.