Can the ticket purchase information sheet be reimbursed?

The ticket purchase information sheet is only used to provide ride information and cannot be used as a ride voucher or reimbursement voucher. Passengers who purchase electronic tickets at manual windows or automatic ticket machines will also receive a ticket purchase information sheet and leave your mobile phone number. The railway department will send the purchased ticket information to the mobile phone you left by SMS. on the number. Passengers only need to bring the ID provided when purchasing tickets to take the train.

If you don’t want to look at your mobile phone, the “ticket purchase information sheet” can also display relevant information. You can choose to download or print it through the website, or print it at the station ticket window or automatic ticket vending machine.

Extended information:

Passengers who need reimbursement can go to the station to sell tickets with the original valid ID used when purchasing the ticket before driving or within 30 days from the date of boarding. Print the electronic ticket reimbursement voucher at the window (including automatic ticket vending machine). For the convenience of passengers, most stations have automatic ticket dispensing machines at the exits for passengers to easily obtain reimbursement vouchers when exiting the station.

Passengers who need to cancel or change their tickets can do so through multiple channels online and offline. Please confirm whether your reimbursement voucher has been printed. For passengers who need to refund or change their tickets due to changes in their itinerary, if they have not printed a reimbursement voucher before taking the bus, electronic ticket refunds, changes, and other changes can be processed through online and offline channels.

People's Daily Online - Warm reminder: Please read these travel instructions carefully