I get a lot of phone calls and text messages every night. What are you doing?

The job that receives a lot of phone calls and messages every night varies according to the nature of the job. The following are some work areas that need telephone and information communication at night.

1. customer service: the customer service center will provide support and answer questions for customers at night, and accept customers' complaints and feedback.

2. Medical treatment: hospitals, emergency departments or medical hotlines will receive calls and information such as emergency treatment, health consultation and appointment at night.

3. Emergency services: The police, fire brigade, ambulance and other emergency services provide 24-hour emergency helplines, and receive and process relevant calls and information at night.

4. Cross-time zone business: For international companies or cross-time zone business, the evening may be the time for telephone and information communication with overseas customers, partners or teams.

5. Social media management: Social media managers or customer service representatives may need to handle users' messages, comments and private messages on social media platforms at night.

6. Duty post: Duty post in some specific industries (such as electric power, telecommunications, transportation, etc.). ), emergency reports, equipment failure reports and other related notices need to be answered at night.