What brand is the "transparent workshop system" of Beijing Hyundai 4S store?

In Beijing Hyundai Store, Mr. Wang, the owner of Elantra, sat in the user's rest area, watching the whole process of car maintenance intently, and asking the staff next to him for maintenance details from time to time. Since Mingjia Store was upgraded to a "transparent workshop" model store in March last year, Mr. Wang has become particularly "diligent" when he came to the store to maintain his car, always guarding his car and unwilling to leave for a moment. In his own words: "The car is always under my nose, so I can feel at ease." I can see clearly what kind of process I take and what kind of parts I use, and I am not afraid of any problems. "

So, where is the transparency of this "transparent workshop"? According to the introduction of modern service personnel in Beijing, "transparent workshop" is the most advanced customer service system in the world at present, and the whole process adopts "transparent" management. From reception, maintenance, completion notice to return visit, every process is monitored in real time by intelligent system and managed visually, which improves service efficiency and customer satisfaction.

Like Mr. Wang, users can get accurate service time by making an appointment by phone before maintenance, so they don't have to spend extra time waiting. When the car enters the store, the intelligent system will record the car number and carry out targeted maintenance and repair for the car as quickly as possible. Sitting in the rest area and making a cup of tea, customers can see the whole maintenance process and progress of the car through the display screen. After completion, the system will give voice prompts and SMS reminders to shorten the waiting time of customers.

"It took a long time to fix it once before. When can it be repaired, how long will it take and when can I get the car? I have no confidence. It's different now. About an hour at a time, I won't miss anything else. " This maintenance, from picking up the car to delivery, took Mr. Wang only 50 minutes, and he also enjoyed a car wash service for free.

Since the "first year of customer satisfaction management" last year, Beijing Hyundai has successively launched nearly 100 "transparent workshops" model stores throughout the country, and achieved good results. According to statistics, the "transparent workshop" management system saves maintenance time of 26 minutes per vehicle on average, improves maintenance efficiency 10% and improves overall customer service satisfaction 12%.

20 1 1 With the further promotion of the brand jump plan, Beijing Hyundai will continue to upgrade and upgrade the 4S stores nationwide, and the "transparent workshop" will be adopted by all Beijing Hyundai dealers in this transformation tide.