How to use Unicom's complaint applet to report errors?

1. Open the mobile phone WeChat, click "Find-applet" below, enter "Troubleshooting Complaints of China Unicom" in the search area above, and click "Enter" after finding it.

2. Click at the top of the applet, and then click Bind. There are two binding methods: "WeChat user quick binding" and "mobile phone verification code binding". Just choose the corresponding method binding according to the prompt.

3, according to the phenomenon of broadband obstacles query self-help troubleshooting methods.

① Hot issues of broadband failure will be displayed at the bottom of the applet, and you can check whether your broadband failure is within the hot issues in this area. If it is within a hot issue, you can directly click Enter to query the self-help troubleshooting method of the fault problem.

If you need to reply to the phone number signal question, you can select "Number Usage Question" to enter the signal question feedback interface, and fill in and submit it according to the relevant prompts.

(2) Choose broadband failure-router /WIFI access, and choose according to the corresponding broadband obstacle phenomenon after entering.

4, check the obstacles self-help troubleshooting method.

5. Self-service troubleshooting succeeded. Click "Problem Solved" at the bottom of the page; If self-service troubleshooting fails, you can click "Direct Troubleshooting" at the bottom of the page to repair it.

6. Enter the repair service interface, select the certificate type of the broadband owner, enter the certificate number and contact number, select the fault type, fill in the time when the fault occurred, briefly describe the fault, select the address, and click "Submit" after all the information is filled in.