I forgot my phone power-on password, but I want my previous information and phone number. What should I do?

If you forget the screen lock password, you can't unlock the screen, so you can only restore the factory settings and erase the data. Please try the following methods:

How to resume the continuous use of mobile phones;

Please clear the screen lock password. Don't plug in the phone when it is turned off? USB？ If it is a data cable, press and hold the volume up button and the power button at the same time, and release the power button when the boot screen appears. After a few seconds, release the volume increase button to enter. Recover? Mode. After entering, select Restore Factory Settings and restart.

Note: After the factory settings are restored, the data in the mobile phone will be deleted.

Please confirm that Find My Phone is turned on:

1)? If my mobile phone is not turned on, it will directly enter the system after restoring the factory settings.

2)? If Find My Mobile is turned on, you need to verify Huawei's account number and password to activate the mobile phone after returning to the factory. The operation is as follows:

A: There is a Huawei account password.

Please follow the prompts to enter the correct Huawei account number and password (connection? WLAN？ If yes), please follow the on-screen prompts to activate and enter your mobile phone.

B: I have a Huawei account, but I forgot my password.

You can log on to Huawei Cloud Service website (cloud.huawei.com) through your computer, and click Forgot Password in the login interface. After resetting the password, please activate and access your Huawei mobile phone with your Huawei account and the newly reset password.

C: I forgot the Huawei account number and password I got back when I started.

Please connect your mobile phone first? WLAN？ Network, click the activation help prompted by the mobile phone interface and apply for activation in the pop-up interface. When the application is published, this button will become the active button. Then send the scanned/copied purchase invoice, MEID/IMEI number, contact email address or mobile phone number to hwsupport @ mail01.huawei.com? Mailbox. Please contact Huawei customer service hotline in time after the email is sent successfully. 4008308300? Get in touch and apply for remote unlocking.

If the above methods still can't solve the problem, please take the purchase invoice to the after-sales outlets for processing.