Can I get a refund if Apple official website doesn't receive the mobile phone?

Apple's return policy:

If you need to return the product, you only need to contact Apple to get RMA within 14 days after receiving the product, and return the undamaged product with the original invoice (or gift receipt) and original packaging. If the goods are returned within the aforementioned time limit, they will be exchanged or refunded according to the original payment method.

Note: Only domestic refunds are supported, not those outside China. Apple will refund within 7 days after receiving the return. Note that although Apple will refund within 7 days, the specific time when the bank card receives the refund depends on the internal policies and operating specifications of the issuing bank. Please contact the issuing bank if you have any questions about when the refund will be returned to the account.

Extended data

after service

On July 24th, 20 12, "Top Ten Hidden Rules of Consumption in Guangdong" was released, among which "the suspected overlord clause in the after-sales service of Apple's electronic products" caused widespread concern. The product-related maintenance regulations published by Apple include "refurbished parts can be used for maintenance, and the old parts can be owned by themselves", "repaired products only pay maintenance fees", "transportation damage can't be repaired free of charge" and "failure to pick up the machine after the deadline is regarded as consumers giving up the product", which violates consumers' right to know and fair trade.

20 1 1 In September, under the pressure of the Korean government, Apple promised that if the iPhone was found to be defective within one month of purchase, Apple would replace the new one for users free of charge, instead of renovating it, thus meeting the after-sales service regulations of South Korea. However, in China, Apple's maintenance terms are also inconsistent with China's laws, but they have not been rectified.

According to Article 20 of "Provisions on the Responsibility for Repairing, Replacing and Returning Mobile Phones" which came into effect on 200115 in China, "New goods shall be provided when exchanging goods."

Some media reported that in the reply of AQSIQ to Tianjin Heping District Consumers Association on April 26th, 20 12, it was clearly pointed out that Apple's so-called "replacement of whole machine maintenance" should be replacement, that is, whether it is replacement of parts or replacement of whole machine parts, it should be brand-new. China Consumers Association mainly commented on the overlord clauses in many Apple maintenance contracts.

Among them, Apple stipulates that "the parts to be repaired and replaced should adopt new or refurbished parts. The new spare parts are customer's, and the old spare parts are Apple's. "

China Consumers Association pointed out that Apple concealed the possibility of using refurbished spare parts, which violated the relevant provisions of the Contract Law and violated consumers' right to know and to choose independently. According to Apple's maintenance contract, the maintenance center is not responsible for the damage or loss of data, programs or removable storage media. China Consumers Association proposed that business operators should be liable for compensation according to law if their products and related materials are damaged or lost due to improper storage and maintenance. According to the relevant laws of China, the above provisions are invalid.

In view of the content in Apple's maintenance contract that "any product damaged due to transportation reasons or customers' own reasons is not entitled to free maintenance by Apple", China Consumers Association believes that Apple or its authorized agency is obliged to deliver the mobile phone to consumers in good condition when it is transported between the repairer and the manufacturer and delivered to consumers. The risk of product damage or loss before delivery shall be borne by the operator.