How to send voice messages

Voice broadcast: Use the voice SMS system to initiate group calls and broadcast voice messages to target customers. The content of the messages can be personalized. After the broadcast is completed, customers can follow the voice prompts and be transferred to a manual agent. It is mainly used in the fields of collection fees, corporate customer care, new product launches, market research and other fields.

As shown in the following operation process demonstration:

1. Send a voice message==gt; 2. The customer receives the voice message==gt; 3. Press "0" to transfer to the call center= =gt; 4. Telephone communication between agents and customers ==》 5.

Conclude orders

Voice SMS marketing flow chart

Application fields:

1. Public service areas: Banking department: various overdue reminder notices, account entry and exit notices, customer inquiries, announcements, service surveys, new business promotions, holiday greetings, major customer family services Power supply department: monthly Electricity bill collection notices, customer inquiries, announcements, service surveys Financial department: monthly tax collection notices and various certificate processing notices, announcements, service surveys Water companies: monthly water bill collection notices, customer inquiries, announcements, service surveys Gas companies: Gas Fee collection notices, customer inquiries, announcements, service surveys Property companies: monthly management fee and other fee collection notices, announcements, service surveys Airline, bus, train and other transportation companies: ticket inquiries, announcements, service surveys Social security units: various insurance premiums Overdue collection notices, announcements, service investigations Traffic police department: various violation notices, inquiries, announcements, service investigations Expressway management department: various violation notices, inquiries, announcements, service investigations Industrial and commercial administration department: collection notices and various certificate processing Notices, announcements, service surveys Health and epidemic prevention departments: various health license application notices, announcements, service surveys Radio and television stations: cable TV management fee collection notices, announcements, service surveys, TV ratings surveys Vehicle insurance companies: auto insurance expiration notices, Service Survey Telephone Intelligent Social Survey: Various types of social surveys can be carried out. After recording the voice in advance and customizing the voice process (including questions → multiple-choice answers → questions → multiple-choice answers...), you can conduct automatic social surveys by telephone voice, and The system automatically collects user keystrokes and automatically generates questionnaires, various association membership fee payment notices; various management unit management fee collection notices

2. Epidemic disaster early warning areas: typhoon, earthquake, hail early warning, occurrence type During epidemics such as SARS and avian influenza, the "telephone voice notification system" can be used to make announcements, prevention, and guidance measures for rescue; and to provide notifications for air defense, civil defense, drought prevention, and flood prevention.

3. Advertising fields: Real estate development companies: opening notices, promotional activity notices, etc. Real estate agencies: broadcasting the latest real estate consultation and promoting business for their customers

4. Various investment promotions Promotional notices in supermarkets or shopping malls, various commercial advertisements: telephone advertisements, sales public service announcements

5. Other fields: Enterprises and institutions: employee notifications, customer visits, holiday greetings IT industry: various websites require users For verification, telephone verification can be used. Key customer affection service: VIP key customers can be greeted at specific times such as holidays.

Basic function introduction:

Scheduled group call

Set the specified sending time and pause time when submitting the voice file. When the specified time is reached, the system will automatically start Or stop sending the voice file.

Second text message sending

In order to further consolidate the voice, the system will automatically send text messages. You can introduce the voice content in more detail or leave contact information for double promotion to lock in target customers.

Transfer to manual agents

You can set the voice prompt button to transfer to manual agents, transfer the intended customers, and perform manual online sales with a higher success rate.

Keystroke recording

Set voice prompt buttons, the system will effectively record customer keystroke information, and can export data to achieve the screening of effective customers.

Huge group calls

With a million-level platform capacity, thousands of calls can be initiated at the same time, reaching target customers instantly, and 100,000 voice calls can be made every day.

Filtering invalid numbers

If there are obvious errors among the thousands of numbers imported into the system, the system will automatically filter out the wrong numbers during import, and the call will not incur any charges.

Customized voice

Personalized voice content can be customized, real-person voice recording, background music added, the voice is emotional and expressive, and the voice is more expressive.

Statistical reports

Details of group calls can be exported, including group call charges, customer answering time, key feedback information, transfer manual agent recording, etc.