How to complain about double 1 1 false delivery? How much is the compensation for false delivery of 2022 Taobao Double Eleven?

How to complain about double 1 1 false delivery? 202 1 Taobao double eleven false delivery compensation? Isn't it a double eleven activity recently? There are many small partners buying on Taobao. Some friends said that the goods they bought on Taobao were falsely delivered by the seller. How should they complain when they encounter this problem? Here's how to complain about the false delivery of Bian Xiao Taobao Double Eleven. If you need a friend, come and have a look.

202 1 Taobao how to complain about false delivery?

Method 1: Complain in the order.

Log in to Taobao, go to the purchased baby page, and click "Complain about the seller". If the refund is successful and the transaction status is "Closed", you must be within 15 days, or if the transaction status is "Successful", you must be within 15 days, otherwise the complaint portal will be prompted to be closed. Fill in the complaint information, then submit the complaint application, and the platform will handle it according to the regulations. After submission, it is waiting for the seller to handle it. If you are not satisfied with the seller's handling results, you can apply for Taobao intervention.

Method 2: Find a platform customer service complaint.

Log in to Taobao, move the mouse to the "Contact Customer Service" menu and click "Customer Service"; You can explain the problem directly on the customer service page or contact customer service by phone.

How much is the compensation for double eleven fake delivery?

Tmall merchants falsely deliver goods, delay delivery and are out of stock. After the consumer complaint is established, they can pay up to 30% of the actual transaction amount of the goods.

False delivery orders without any logistics update records within 24 hours after displaying information such as "Received/Picked" according to the "Delivery" standard are regarded as false delivery (except in special circumstances). After the buyer's complaint is established, the merchant should pay compensation to the buyer by issuing red envelopes. The standard for calculating the denomination of red envelopes is 30% of the actual transaction amount of commodities, and the minimum for a single transaction is not lower than that of 5 yuan and not higher than that of 500 yuan. At the same time, Tmall will also take measures such as extending orders and automatically confirming the receipt time for false shipments as appropriate.

Keywords extraction: the compensation standard is 30% of the actual transaction amount of goods, and the minimum amount of a single transaction is not lower than that of 5 yuan and not higher than that of 500 yuan.

Tmall Logistics Timeliness Management Standard View Method: Taobao app→ My Taobao → Settings → About Mobile Taobao → Taobao Platform Service Agreement → Tmall Rules → Delivery Rules.

Is the double eleven fake delivery also 72 hours?

False delivery refers to management measures that have not been updated for more than 24 hours after collection. After the buyer's complaint is established, it is necessary to pay an experience fee of 30% of the actual transaction amount of the goods. Out of stock, that is, if the delivery delay exceeds 72 hours, the merchant admits that the goods are out of stock. After the buyer's complaint is established, it needs to pay 30% of the actual transaction amount of the goods. In addition, the payment time between the same buyer and seller is changed from "within 24 hours" to "within the same natural day", and the upper limit of payment for logistics issues is 500 yuan.