How do foreign trade novices communicate with foreigners?

Among foreign trade workers, there are many people with poor English level, no training, or certificates but poor listening and speaking skills. They can read and reply to emails, but they are afraid of receiving calls from foreigners. There may be many people who have some experience. When foreigners call, they don't quite understand what he is saying, and of course there is nothing suitable to deal with. After the phone call, they don't know who it is. One is to make foreigners feel that you are not professional enough or speak English well enough, which will have a negative impact on the size and specifications of your company, and the other is to miss an opportunity. Therefore, many netizens may be holding the mentality of praying for Buddha, hoping that foreigners can contact by regular mail. However, after doing foreign trade for a long time, you will still meet some foreigners calling. If the other person's English is good, at least you can know what he is saying. If the other person's English is average, and you have no confidence in your English, you can't communicate basically. How can we improve it effectively? My English is also very general, but I understand a little when I answer more phones. 1. When you see a call coming in, get a pen and paper ready as soon as possible for recording. This is to avoid being in a hurry. Say "hello" politely after picking up, and then usually he will say who to look for first. When you hear your name, you will say "I am xxx" (polite greeting, showing goodwill, making sure he has not got the wrong person) 3. Next, he will say what he wants to say continuously. At this time, it is very likely that you are not ready or not in the state. Then you'd better guide him to answer according to your question, instead of telling him. You can say, "Excuse me, who are you?" He will answer your name, you write it down, and then ask him, "Where are you from?" Know his nationality. Then ask him, "What's wrong with you?" Then what will he say? Usually the callers are new guests who have contacted you by email recently. If you can remember the name and country or find that you contacted you in the email immediately, you will know what he wants to talk about immediately. If you can't remember, just listen to him and tell him what it's about. If you hear him, but don't quite understand what he said, repeat it to him and he will tell you. (In order to find the relevant emails that this person contacted, understand what he might say, and guide him to speak according to your ideas) 4. Before you judge whether you can understand what he said, if you can continue, if not, you can say "I understand what you said, but please send another email to confirm"? "Then ask him if he knows the email address. If you don't know, tell him to send it over. In fact, you don't pretend to know. If you don't understand, don't keep saying no, I don't know or negative words, just listen and let him send an email. The purpose is, of course, to see what he wants to express more clearly in the email, and also to avoid the loss of guests. 5. If you can't find the relevant email through the country name, then ask him if he has sent you an email before? " Then pay attention to "yes" or "no" (this is easy to find, even if it was not found at that time, it is not too late to find his email address now, and don't forget to add "thank you for calling" when replying). 6. Finally, we should say the last sentence, "Nice talking to you, goodbye." (Finally, it is a courtesy. ) Problems to pay attention to: 1. (Anyway, English is not good, I can't understand it. You can listen to it one by one. Even if you don't understand it at all, no one knows this number, right? Your speaking speed is very important. You'd better spit it out word by word. First, it is convenient for the other party to listen. Second, he will slow down consciously. The above words are simple, but your brain should be organized. What should I do at ordinary times: 1. It is very useful to use OUTLOOK to classify emails by country or person name. 2. You still need to know a few simple English words, so you should read these common words more and pronounce them as accurately as possible. Of course, you should practice SKYPE more and buy a headset to chat with some foreigners who are willing to chat online. First of all, you should know whether people can understand what you say. Second, practice makes perfect. Listen more and make sure you want to listen to foreigners. 4. Seize every incoming call and practice to find a suitable way to answer it.