What do you think of writing a letter directly without calling the courier when delivering the goods?

I answered this question as a former courier. As you said, this situation 100% does not exist. First of all, there is the problem itself. This customer is often sent his mail by this postman, and everyone is familiar with it and trusts each other. I'm often away from home, so I can't receive the email in time, so we agreed to put the email in that location in the future, and basically don't send a phone message, which will lead to the situation you mentioned. Generally, the postman calls first and can't send text messages. You didn't reply to the text. Go back to the original place for three days. Now, the problems in all aspects of express service can't be blamed only on the courier brother.