Daqing CDC is about to open 12345 epidemic prevention hotline informs Daqing CDC that it is about to open 12345 epidemic prevention hotline.

Recently, Daqing will open an "epidemic prevention hotline". After the hotline is opened, citizens can call "12345" to inquire about all kinds of epidemic prevention and control matters, and realize one-click acceptance and one-stop service.

It is understood that in order to run the hotline well, Daqing Bureau of Letters and Calls and Communication Company set up a reception specialist group to invite experts from the municipal epidemic prevention and control headquarters to conduct two rounds of business training. The municipal epidemic prevention and control headquarters organized the county-level epidemic prevention and control headquarters and 12 government departments to build a service network on the "12345" platform to help citizens solve difficult problems related to epidemic prevention and control and accept complaints or suggestions from citizens. The "epidemic prevention hotline" includes two modules, namely "Ping" and "Urgent", which can not only build a "connecting bridge" for citizens when they encounter troubles related to the epidemic situation in their lives under normal prevention and control, but also hold up an "umbrella" for citizens who are in danger, have difficulties and seek help under the emergency of the epidemic situation.

The overall operation of the "epidemic prevention hotline" includes a policy package, two main platforms and a three-level service network, which can provide citizens with all kinds of information that people care about at any time, such as 24-hour nucleic acid testing points, fever clinics, industry epidemic prevention policy requirements, etc., and accept all kinds of help, complaints and suggestions from the masses while answering their calls, accurately transfer specific problems in different categories, and accept and solve all kinds of problems from the masses.

During the training, Liu Dawei, deputy director of the Office of the Municipal Epidemic Prevention and Control Headquarters, focused on "What is the purpose of the epidemic prevention hotline?" How to deal with epidemic prevention policy? Explain in detail how to solve people's epidemic prevention problems through the "epidemic prevention hotline". Pan Leihua, an expert in the analysis and judgment group of the Office of the Municipal Epidemic Prevention and Control Headquarters, made a detailed interpretation of the epidemic-related areas and specific prevention and control policies.

According to reports, the "epidemic prevention hotline" is an epidemic prevention measure launched by the municipal epidemic prevention and control headquarters. It is a livelihood project with high standards and requirements. This is a serious exam, including assessment, investigation and accountability. After completion, the "epidemic prevention hotline" will test all levels and departments to improve grass-roots work and improve the quality and efficiency of serving the people with tangible service results. While tightening the epidemic defense line, we should provide convenience to the public as much as possible.