Services of Ping An Insurance of China

Each has its own characteristics and cannot be compared.

1. China Life:

The "Multi-Channel Convenient Reporting" encourages customers and sales staff to promptly report the accident through the 95519 customer service hotline and the Internet (eBao Zhang/e Report the case through various methods such as insurance) and over the counter, collect and manage the reporting information in a unified manner, and provide proactive follow-up services by dedicated personnel; "establish a full-process fast claims channel" for claim applications and small cases with complete information, clear responsibilities, and no need for investigation. Customers can wait for immediate payment; the "Simplified Claims Procedure" will provide customers who visit the counter in person without filling in the claim application form; the "Claim Delay Interest" will apply to insurance claims if the payment is delayed for more than the specified number of days due to company reasons. The payment of 3% of the annual simple interest on the amount is deferred; the "Transparency of Claims Process and Results" will trigger various SMS notifications in real time in all aspects of claim acceptance, processing, approval and settlement, reflecting the transparency of the claims process and results.

2. Ping An Insurance of China:

In 2009, Ping An Insurance of China launched the "Abide by the contract and find reasons for your claim settlement" and "Complete information, no claim settlement approved and payment overdue within 30 days" Interest"

Service Commitment. On February 2, 2010, Ping An Life Insurance of China upgraded its service commitment and launched "Policy E Service" to help customers handle more than 30 self-service policies around the clock. At the same time, Ping An Insurance Company of China promises to handle auto insurance liability accident cases with a compensation amount of less than 10,000 yuan (including 10,000 yuan). When the customer submits complete and valid claim information, it promises to complete the case review and approval within 1 working day. and notify payment. Ping An Auto Insurance of China has the highest and best claim settlement service standard in the insurance industry with fast claims settlement, compensation within one day, wide claim settlement, nationwide compensation, excellent price, cost-effective service, high speed of investigation, and the fastest loss determination mechanism.

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