What should I do if the complaint 12319 is useless?

If complaint 12319 is useless, you can report it to other departments.

1. 12319 is the telephone complaint center. After the call is made, the computer system will record it and ask the complainant to leave his phone number and address. The information will be summarized to the Municipal Urban Management Law Enforcement Bureau, which will report the violation to the Municipal Urban Management Law Enforcement Bureau. The local urban management and law enforcement bureau where the construction is located shall handle the matter. At the same time, the Complaints and Complaints Section of the local urban management department will send a text message back to the complainant to inform the complainant that the complaint has been processed.

2. The response from the local urban management department should be made within the specified time. Strictly speaking, after receiving the report, the local urban management department can investigate whether there are illegal buildings within one to two days, and the slowest is 3 to 4 days. The urban management department generally handles violations of the 45-day construction period. However, it is necessary to report the investigation plan of illegal buildings to multiple departments and seek the opinions of the planning department before demolition.

12319 acceptance scope:

The digital city management call center system hotline service system uses a specific number 12319 as the system number for telephone access, and centrally accepts gas outages, gas leaks, and gas pipelines Installation and maintenance; water outages and leaks; buses turning away passengers; passenger transport robbing passengers; turbulent sewage flow, dumping of garbage, dirty roads, parks, and public toilets; random parking; and random graffiti

Illegal Or illegal advertising, occupying the road for business; encroaching on green space, destroying slippery roads, destroying urban trees; municipal facilities are damaged or destroyed; primary and secondary arterial roads are broken and repaired late; disorderly construction, illegal construction, unauthorized changes to building structures, urban construction services , housing and land disputes, travel consultation and complaints, etc.

Legal basis:

"Public Security Administration Punishment Law of the People's Republic of China"

Article 23

Yes Anyone who commits any of the following acts shall be given a warning or a fine of not more than 200 yuan; if the circumstances are more serious, he shall be detained for not less than five days but not more than 10 days, and may also be fined not more than 500 yuan:

(1) Disturbing the organs, Disrupting the order of groups, enterprises, and institutions, causing work, production, business, medical care, teaching, and scientific research to be unable to proceed normally, without causing serious losses

(2) Disrupting stations, ports, docks, airports, shopping malls, Disrupting order in parks, exhibition halls or other public places

(3) Disrupting order on buses, trams, trains, ships, aircraft or other public transportation< /p>

(4) Illegally intercepting, forcibly boarding, or boarding motor vehicles, ships, aircraft and other means of transportation, affecting the normal operation of means of transportation

(5) Disrupting the order of elections conducted in accordance with the law .

Where a crowd is gathered to commit the acts mentioned in the preceding paragraph, the ringleaders shall be detained for not less than ten days but not more than fifteen days, and may also be fined not more than one thousand yuan.