What should I do if the balance in Alipay has been withdrawn and it still shows that I cannot cancel Alipay?

Alipay cancellation needs to meet certain conditions. There will be clear prompts on the page of the conditions that need to be met. Please pay attention to the page prompts and operate according to the page prompts.

Please note: After the account is successfully canceled, it cannot be restored. The original rights and services of the account will be permanently canceled, and the original information will be automatically released (such as email, mobile phone, etc.). Please operate with caution; if the account is not used It can be left idle without affecting use.

The Alipay account cancellation process is as follows (taking the computer as an example):

1. Log in to the Alipay service hall, click Self-Service - Cancel Account

2. Log in After the account is opened, the system will automatically detect the account security service environment. If it does not comply, an error will be reported: for example, the digital certificate user has not installed the certificate; if the account cannot be used, or the Alipay account has not been activated;?

The system detects that the account complies with the security requirements Service environment, enter the agreement page, there is a 5-second countdown, you can click to agree to the agreement and continue after 5 seconds; (clicking Cancel will exit the logout process and return to self-service)?

3. After the information is submitted, the system It will automatically detect whether the account meets the cancellation conditions. If the account does not meet the cancellation conditions, the page will feedback an error message (taking the account with a balance as an example)

4. If the cancellation conditions are met, the account will enter the page to confirm the relinquishment of rights (including personal information, transaction records, quick payment), click I understand, next step?

Warm reminder: The current page will prompt that there are personal information categories, transaction record categories, and quick payment (cartoon) related rights and interests. Tips

5. Select the reason for cancellation and click Next?

Warm reminder: The reason for cancellation is required, and your suggestions are optional

6 , Confirm the account cancellation, fill in the relevant information to complete the verification, click to confirm the cancellation?

Warm reminder: After the account cancellation application is submitted to the front desk, it will be reviewed in real time. The audit results will be notified by priority email to the account's email address. If the account does not have an email address, it will be notified by SMS?

1) Ordinary unverified accounts:?

2) Unverified mobile phone users:

7. After clicking to confirm the cancellation, the system will automatically perform a second account cancellation verification information. ?The system's secondary information is verified correctly, and the page logout submission is successful

8. The system's secondary information verification fails, and the page prompts that the logout application failed

9. Failed

10. Success