I sent a text message to 10626699 to renew my Hong Kong and Macao Certificate, because no one has come to get it for several days. Can I renew it online?

I submitted it for more than two months, but the post didn't come to collect evidence. I called the registration office to ask. They said that the application was approved the next day, mainly because of the mail problem. Then I called my account number 1 1 185. The customer service said that I didn't come for evidence because I didn't have an address, so I don't want to send messages in the future. Just call 165438.