What happened when the express delivery was intercepted during the epidemic?

Generally speaking, express delivery is normal during the epidemic. 1. Generally speaking, if the courier is stuck by the epidemic, the courier company will store the parcel in the distribution center or outlet and arrange transportation again after the logistics is restored, but it is not excluded that some courier companies may return the parcel to the sender.

2. During the epidemic, the ways to deal with the stoppage of express delivery are as follows: if the express parcel is easy to store and can wait, then consumers can wait patiently for the logistics to resume; If the express parcel is not easy to store, it is not necessary. You can consider a refund and ask the sender to recall the express.

On June 365438+1October 3 1 day, the State Post Bureau officially issued the "Operating Specifications for Business Outlets during Epidemic Prevention and Control (Recommended Edition)", requiring express delivery companies to cooperate with local health departments to do a good job in delivery services at business outlets during epidemic prevention and control. The announcement requires express delivery companies to strictly prohibit the acceptance and delivery of wild animals, and it is not recommended to deliver raw, cold and fresh products during this period, mainly considering disinfection.

The Operating Specification for Business Outlets during Epidemic Prevention and Control (Recommended Edition) requires express delivery enterprises to strictly implement the inspection system for receiving and sending goods, and the specification requires business personnel to strictly inspect the contents when receiving and sending goods and express mail. It is strictly forbidden to accept and send wild animals, so as to avoid prohibited items from flowing into the delivery channels.

For the cold and fresh items delivered by customers, it is not recommended to deliver them during this period due to factors such as disinfection by express mail.

Medical supplies, appliances and medicines sent by individuals to key epidemic areas should be entered into the system and properly packaged to ensure the safety of mail delivery.

In addition, the announcement also requires that outlets with delivery services should make delivery arrangements according to the requirements of local government departments to prevent and control the epidemic, and effectively ensure the timely delivery of mail express (in case of special circumstances, they should report to the local postal administration department in time). Distribution personnel should wear masks correctly to protect themselves, and check their body temperature when they arrive and return to work. Contact the recipient by phone before the mail express delivery, determine the delivery method, and try to deliver it to the smart express box to avoid the risk of infection.

Legal basis:

Measures for the administration of express delivery market:

Twentieth in the process of express delivery service, express mail (mail) is delayed, lost, damaged and inconsistent with the content, the enterprise engaged in express delivery business shall, in accordance with the agreement with the user, compensate according to law.