Insufficient SMS balance

Hello, if the customer's account balance is insufficient or the account is in a special state, such as oral loss reporting or password loss reporting, the SMS notification service fee cannot be deducted on the deduction date (if the customer's debit card account is in a password locked state and the account has not stopped paying, it will not affect the deduction of the SMS notification service fee), and the second deduction will be made at the end of the month. If the fee is not deducted for three consecutive months, the system will no longer automatically deduct the fee every month and stop sending short messages. After the system automatically deducts the fee, the SMS service can be resumed. Customers can open SMS service through counter, personal online banking and personal bank payment, and only need to pay monthly usage fee. After the arrears are paid successfully, the SMS service can be resumed.

The specific operation of paying arrears is as follows:

Counter channel: customers can pay fees at any outlets in the country with valid identity documents and bank cards with SMS service.

Personal online banking: security "SMS service" SMS service payment.

Personal Bank: Home Page All Assistant SMS notification.

Tip: Payment of arrears through personal online banking and personal banking channels does not require verification of secure media. Only when the customer is in arrears can you see the payment menu.

(Answer time: April 7th, 20021year. In case of business change, please refer to the actual situation. )