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Time regulation for refund of train tickets
1. The train ticket refund time is specified as follows:
(1) The bullet train can be refunded at least 30 minutes before the purchased train leaves from the departure station;
(2) If the paper ticket has not been exchanged, it can be refunded directly on the mobile phone 12306;
(3) If you have exchanged paper tickets, you need to bring your ID card and high-speed rail ticket to the ticket window of the railway station before driving;
(4) Refunds made more than 0/5 days before driving will not be charged; Those who stop at the bus stop more than 48 hours before the driving time will be charged at 5% of the fare.
2. Legal basis:
Article 25 of the Interim Measures for Internet Ticket Sales of Passenger Trains
Passengers who have not exchanged paper tickets after purchasing tickets at 12306.cn can go through the formalities of changing and refunding railway e-tickets at 12306.cn website, but no later than 2 hours before driving; If you change your paper ticket, you can only go to the station to change it and refund it.
2. What are the rules for refunding train tickets?
When a passenger requests a refund, it shall be handled in accordance with the following provisions, and a refund fee shall be charged:
1. Passengers must refund their tickets at the ticketing station or the ticketing station;
2. Before taking off, under special circumstances, all fares can be refunded within 2 hours after taking off. Group passengers must be handled 48 hours before driving;
3. Passengers can't refund their tickets after they start to travel. However, if you can't continue to travel due to injury, the difference between the fare received and the fare you took can be refunded after confirmation by the station and the bus. When the passenger interval is less than the minimum mileage, it shall be calculated according to the minimum mileage and treated equally;
4. When returning a ticket with a line stamp, you should go through the formalities of baggage change first;
5. Platform tickets are non-refundable.
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