What is ems?

EMS (that is, "express mail"), postal express. It is an international mail express service managed by Universal Postal Union, and it is a kind of express service provided by China Post. Mainly by air, to speed up the delivery speed, according to the distance of the region, generally 1-8 days to arrive. This business enjoys priority in customs, aviation and other departments. It delivers international and domestic urgent letters, documents, financial bills, commodity samples and other documents and articles to users with high speed and high quality. EMS has many other meanings, including electromagnetic levitation, environmental management system, engine management system and so on.

General situation of operation

China post express mail

This service is provided by China Post Express Logistics Company, and China Post Express Logistics Company is a wholly-owned company directly under China Post Group Corporation, which mainly deals in international and domestic EMS express business. It is the earliest express service provider in China and the largest operator and leader in the express delivery industry in China at present. The company has more than 20,000 employees, and its EMS business covers more than 200 countries and regions around the world and nearly 2,000 cities in China. Since the opening of 1980, the EMS express mail service has been increasing year by year, and the types of services have been continuously enriched and the service quality has been continuously improved. In addition to providing domestic and international express mail services, EMS has successively launched high-end services such as early morning delivery, next-day delivery, international commitment service and limited delivery in the province, and provided value-added services such as payment collection, recipient payment and flower etiquette express delivery.

EMS advantage

EMS has a leading air and land transportation network. Relying on China Post Airlines, an overnight air distribution network with Nanjing as the distribution center has been established, with more than 20,000 special express vehicles. The most extensive network system provides strong support for EMS to achieve next-day delivery and next-day delivery between more than 300 cities across the country.

EMS has an efficient and developed mail processing center. There are more than 200 processing centers in China, including 30,000 square meters in Beijing, 20,000 square meters in Shanghai and 37,000 square meters in Guangzhou. At the same time, each machining center is equipped with advanced automatic sorting equipment. China Post's largest air express logistics distribution center in Asia with advanced technology and equipment was also built and put into use in Nanjing in 2008. EMS also has leading information processing capabilities. An information service platform with more than 300 cities in China as the core has been established, which can be linked with the UPU inquiry system to realize the global tracking inquiry of EMS mail. Establish a real-time information inquiry system, which consists of website, short message (5 185) and customer service telephone (1185). EMS has been adhering to the core service concept of "wholehearted, whole journey and global", providing customers with fast and reliable door-to-door express service to meet the multi-level needs of customers and society to the greatest extent. In 2005, it won the awards of "Top Ten Satisfied Brands of China Consumers", "Top Ten After-sales Services of National Famous Products" and "Gold Award of Express Information System and Service Specification in China Freight Industry".

brand

Secondary sign

There are many brands under EMS.

Advantages of EMS:

1, EMS can be said to be the most extensive express delivery in China. It takes 2-3 days to reach major cities in China, and it takes about 2-7 days to reach counties and townships. 2. Strong network, with more than 2,000 self-operated outlets nationwide. You can go anywhere. 3, EMS limited delivery, very fast. 100 express delivery between cities can be delivered to you. 4. The loss and damage rate of goods by 4.EMS has been kept below one thousandth, which is of high safety. In order to ensure the quality of customer service, EMS stays open on legal holidays and delivers goods every day for 365 days.

Disadvantages of environmental management system

1, pricing flexibility is insufficient. 2. The query of 2.EMS website needs to be further improved. 3. Occasionally, there will be a phenomenon of finding someone to sign for the mail without the consent of the recipient. Service introduction International EMS commitment service refers to the delivery date promised by China, Australia, China, Hong Kong, Japan, South Korea, the United States, Britain and Spain for EMS mails sent by local postal services to other postal services (excluding special services such as limited delivery and recipient payment); Mail delivered beyond the specified delivery date is responsible for refunding the mail charges already collected. This is another high-quality express service that China Post EMS introduced the concept of integrity management into cross-border express service to meet the needs of users after the domestic "express delivery the next morning" business implemented the promised service of "overdue repayment by the original bank". International express mail

The international EMS commitment service was fully launched on July 25th, 2005, covering Australia, Hongkong, Japan, South Korea, the United States and most parts of China. International EMS promises to provide you with the following services: ▲ Seamless coverage: Global Post has network terminals covering thousands of households, mail delivery networks of six postal services in Australia, China, Hongkong, Japan, South Korea and the United States, with 260 million delivery points, 500,000 delivery employees and 6,543,800 postal service organizations. Using postal network can provide you with safe, accurate, fast and most extensive delivery service. ▲ Multi-channel information acquisition: EMS website platform, national unified 7X24 calling platform (1185), mobile communication short message platform (10665 185) and postal business windows all over urban and rural areas. ▲ Real-time tracking: Through the mail tracking query service of EMS, you can know the whole process information of mail delivery in real time. ▲ Commitment time limit: EMS uses the unique postal code resources to calculate the commitment time limit according to the postal code to postal code. The promised time limit is the maximum delivery time limit for customers to deliver mail, and the actual delivery time may be shorter than the promised time limit. ▲ Delay compensation: If the actual mail delivery time exceeds the promised time limit due to postal reasons, the received mail fee will be refunded. ▲ Feedback service: active feedback service that can provide real-time email information to contracted customers.

explain

1 When sending EMS mail, please fill in the correct postal code of the recipient in the address bar of the EMS mail list as required (except for those sent to Hong Kong); 2 To understand the commitment time limit of "International EMS Commitment Service" or to inquire about the detailed information of delivered mail, please log on to this website or call the national unified customer service telephone number1185 for inquiry. The basic information that must be provided for inquiry is: delivery date, postal code of delivery place and postal code of recipient (except Hong Kong). 3. The compensation method for the delay in the time limit of the international EMS promised service mail is: when the actual delivery time of the mail exceeds the promised time limit, the postal department will refund the collected mail fees (excluding packaging fees, customs clearance fees and other fees) to the sender; 4. If the promised time limit of the "International Express Delivery Service" mail is delayed, the compensation for the delay shall be put forward within 30 days from the date of delivery of the mail. The postal department will give a reply within 7 working days. If the sender fails to make a request within the specified time, the postal department will no longer be responsible for returning the mail fee in the above way.

Special tips

★ Please pay special attention to the use of international EMS commitment service: 1 The commitment time limit of "International EMS commitment service" shall be based on the actual delivery date and postal code of the sender and the delivery date and postal code of the delivery place. Therefore, the delivery of promised service mail must provide the correct recipient address and postal code (except Hong Kong); The postal department will not provide time-limited commitment service for the mail that does not provide the recipient's postal code. The promised services are only applicable to the specified business scope. ★ In the following cases, the postal department is not responsible for the delay in the time limit of the promised service mail: the sender of 1 fails to fill in the recipient's postal code in the position specified in the EMS details sheet (except Hong Kong); 2. The postal code of the recipient provided by the sender is not within the promised scope or the information such as the address and postal code of the recipient is incomplete or wrong; 3. The mail cannot be delivered because the recipient refuses or is absent; 4. Due to the actions of the customs or similar competent authorities, the mail cannot be delivered in time; The mail cannot be delivered in time due to force majeure factors such as war and natural disasters. Today's EMS, using GPS, GIS and other positioning and tracking technologies, can realize real-time in-transit query of large goods, valuables and materials.

EMS insurance service

This service is voluntary. When choosing this service, the sender should ensure that the insured amount is consistent with the actual value of each email. The maximum insured amount of each mail is 100000 yuan, and the insured fee is charged at 1% of the declared insured amount, and the minimum charge per piece is 1.00 yuan. Mail that fails to pay the insured fee according to the regulations is not insured mail. If the insured mail is lost, damaged or short, compensation shall be made according to the actual loss value, but the maximum amount shall not exceed the insured amount of the relevant mail; If the uninsured mail is lost, damaged or short, it shall be compensated according to the actual loss, and the maximum amount shall not exceed twice the postage paid; If the mail is delayed, it shall be compensated according to the standards set by the postal department; For other losses or indirect losses, the postal department shall not be liable for compensation.

phylogeny

1980 July 15, the global postal express service (EMS) was launched, making it the earliest express service provider in China.

1984, domestic express service was opened. 1994 65438+1October 18, the postal express tracking query network was opened to realize online tracking query of express mail. On March 28th, 20001year, an independent air express network centered on Shanghai was established. On June 65438+February 2003 1, an independent route from Shanghai to Osaka was opened, extending the domestic independent network to foreign countries. Since 2004, by optimizing the network structure, we have provided a series of value-added services, such as next-day access and next-day access. On August 18, 2004, the postal air express network-overnight flight was opened. On July 15, 2005, six postal services in China, Australia, Hongkong, Japan, South Korea and the United States were fully launched. EMS promised service, * * * The EMS mail sent by this post to the other five postal services is subject to the same limited-time promised service. The existing business of EMS can be divided into ordinary express delivery and next morning express delivery. The former started in 20 yuan and the latter in 50 yuan. Mail in Taiwan Province Province is only accepted at designated post offices.

ask about

1. Inquire through the webpage: For general domestic EMS mails, you can directly enter the inquiry number on the EMS inquiry page of China Post to inquire about the status of the mails. 2. Inquiry by SMS: You can call the SMS inquiry system of "10665 18" at any time where the mobile phone network is covered or PHS system is installed.

Special instructions

This service is paid. All fees are divided into two parts: SMS communication fee and information fee, in which SMS communication fee is charged by local mobile, China Unicom, China Telecom and China Netcom companies according to the standard, and information fee is charged according to the following standard: (1), EMS mail tariff inquiry: the name of the sending province where the customer sends the instruction and the expected mail weight (in grams) will return the service code. (2) EMS mail status inquiry: the customer sends the instruction and EMS mail number to the service code, and the system returns the current status information of the mail to the customer. The charging standard for each message is 0.5 yuan. (3) EMS mail delivery echo service: the customer sends instructions and EMS mail quantity to the service code. When the mail is delivered to the recipient correctly and signed, the system will return the message of "delivered and signed" to the customer, and the charging standard for each message is 0.5 yuan. (4) EMS mail status notification: the customer sends an instruction and the number of the EMS mail to the service code, and the system will return the current and future status information of the mail to the user, such as "leaving XX processing center", "arriving at XX processing center" and "normal delivery (abnormal delivery)" during the processing. The information fee for each reply message is 1 yuan, which is no longer needed even if multiple messages are replied. (5) Help: send BZ to the service code to provide users with help information, such as customer service telephone number. This service is free of information charges. (6) Cancel all customized services (specified by the operator), send "0000" to the service code, and cancel all customized services. This service is free of charge for information. 2. The user sends a short message to "10665 185" to inquire about EMS email information. Please read the following contents carefully for specific operation methods. As long as you send a short message to the number "10665 185", it means that you have understood and accepted this service and its charging standard. 3. If the email information is not found by this method, or the information content is not detailed enough, please call the local customer service hotline 1 1 185 for other inquiry service support. 4. There is no roaming fee for remote inquiry. Three. Other enquiries: 1 Telephone enquiry: Call the national unified postal service telephone number 1 1 185 for email information. 2 business window inquiry: go through the inquiry formalities in the business hall where the mail is delivered. Customers need to provide mail details, sender's deposit or mail receipt. 3. Fax inquiry: Customers inquire email information by fax. Please contact the postal customer service telephone number 1 1 185 for the specific fax method. Validity of inquiry: the above inquiry can be handled within four months from the date of mailing. Inquiry fee: 1. If you need a fax or copy signed by the recipient, you need a special inquiry fee from 3 yuan. 2. SMS inquiry: This service is paid, and all fees are divided into two parts: SMS communication fee and information fee. Among them, the short message communication fee is charged by local mobile, China Unicom, Telecom and Netcom companies according to the standard, and the information fee is the value-added fee of mobile services. Charge according to the following standards: (1) EMS mail tariff inquiry: the customer sends instructions to the service code and the name of the sending province, the name of the sending province and the estimated mail weight (in grams), and the system returns the estimated mail tariff to the customer. The charging standard for each message is 0.3 yuan (2) EMS mail status inquiry: the customer sends the instruction and the number of EMS mail to the service code, and the system will return the current status of the mail to the customer. (3) EMS mail delivery echo service: the customer sends instructions and EMS mail quantity to the service code. When the mail is properly delivered to the recipient and signed, the system will return a message of "delivered and signed" to the customer. The charging standard for each message is 0.5 yuan. (4) EMS mail status notification: the customer sends an instruction and the number of the EMS mail to the service code, and the system will return the current and future status information of the mail to the user, such as "leaving XX processing center", "arriving at XX processing center" and "normal delivery (abnormal delivery)" during the processing. The information fee for each reply message is 1 yuan. Even if multiple messages are replied, no information will be added. (5) Help: Send BZ to the service code to provide users with help information, such as customer service phone number. This service is free of charge for information. (6) Cancel all customized services (specified by the operator), send "0000" to the service code, and cancel all customized services. This service is free of charge for information. 3. Other inquiries are free.

Tariff standard

Domestic freight: 500 grams or less, every 500 grams or less, 20 yuan 1 District, 2 District, 3 District, 4 District, 5 District, 4 yuan, 6 yuan, 9 yuan 10 yuan, 17 yuan Note: Please call the sender or consult the business window of the local post office and customer service telephone number for specific zoning methods. International, Hong Kong, Macao and Taiwan rates International, Hong Kong, Macao and Taiwan express mails reach countries and regions * If the weight is 500 grams or more, or its odd-numbered medium-speed express mails reach countries and regions, documents and articles, Zone I, Hong Kong and Macao, 90 150 30, Zone II, Japan, South Korea and Mongolia * Taiwan Province Province1518040, Zone III, Malaysia, Singapore and Thailand. Vietnam, Philippines, fourth area, Australia, New Zealand, Papua New Guinea 160 2 10 55 Brunei, Belgium, Britain, Denmark, Finland, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Switzerland, Portugal, Germany, Sweden 220 280 75 France, Netherlands, Spain, Austria, Fiji. 80 240 75 Canada, Pakistan, Sri Lanka, Laos, Turkey, Nepal 250 325 90 India, Bangladesh, Gibraltar, Myanmar Guatemala, Honduras, Jamaica, Paraguay, Uruguay, Bahrain, Iraq, Uganda, Jordan, Israel, Oman, Qatar, Kuwait, Iran, Madagascar, Syria, C? te d 'Ivoire, Djibouti, Senegal. Chad, Egypt, Ethiopia, Eritrea, Gabon, Ghana, Guinea, Mali, Yemen, Morocco, Mozambique, Guinea-Bissau, Nicaragua, Maldives, Nigeria, Rwanda, Greenland, Saudi Arabia, Niger, Liberia, Algeria, Lebanon, Gambia, Lesotho, Libya, Malawi, Mauritania, Mauritius, Namibia, Seychelles and Somalia. Tanzania, Togo, Zambia, Zimbabwe, Angola, Cape Verde, Cayman Islands, Belarus, Czech Republic, Kazakhstan, Russia, Latvia 380 455 120 Croatia, Estonia, Hungary, Poland, Romania, Ukraine, Tonga, Albania, Bulgaria, Armenia, Azerbaijan, Georgia, Lithuania, Macedonia, Serbia. Slovenia, Tajikistan, Kyrgyzstan, Tuvalu, Uzbekistan, Turkmenistan, Moldova, North Korea, Iceland, Guam, Saipan, Eastern Samoa, Western Samoa, Andorra, Solomon Islands, Tahiti, Canary Islands, Channel Islands, Montessori+Lat Comoros, Cook Islands, French Guiana, Marshall Islands, Mayotte Island, Nauru, Reunion Island. Cura? ao (Netherlands), Turks and Caicos Islands, St. Barthelemi, St. yust, St. Kitts, St. Lucia, St. Martin, St. Vincent and Kiribati Note: The above figures are RMB1,and the weight of a single piece does not exceed 500g. 2. The charges in the first area of this table refer to the express mail charges sent to Hong Kong and Macao by other provinces except Guangdong and Fujian. The express tariff of Fujian and Guangdong provinces to Hong Kong and Macao was published on April 1 day, 2000. 3 Speedpost to Taiwan Province Province: (1) Certificate category: from 500g, 90 yuan, and 40 yuan will be added for every 500g or part thereof. (2) Category of goods: 500g lifting, tariff 130 yuan, and 40 yuan will be added for every 500g or part thereof. If the volume weight of medium-speed express mail is greater than the actual weight, it must be charged according to the volume weight. Volume and weight are calculated per 6000 cubic centimeters 1 kg. The calculation formula of bulk density is: bulk density = (length× width× height) /6000. The express quality of EMS-gasoline engine ignition control system is worrying, and the quality of some couriers has become the main reason for customers' concern. Baidu's search for "poor ems service" will have 296,000 results, which shows that ems service really needs to be improved.

FREQUENTLY ASKED QUESTIONS

1 Call EMS customer service: local area code+1 1 185. 2 Log in to the website for enquiry. When inquiring about international EMS mail, you can also visit the postal websites of relevant countries and regions through the inquiry link. 3EMS e-mail SMS query service. Log in to the EMS website and enter the user's message, and provide the email number and the specific address of the recipient in the message. We will help you check and tell you the result when we reply to the message. 5 If the inquiry is unsuccessful, please ask the sender to take the EMS mail details sheet (copy of the sender) and the receipt to the post office where you sent the EMS mail. 2.EMS mail number: EMS mail number *** 13 digits, of which the first two English letters, e is the first letter of the English abbreviation of postal express, and the second letter is the serial number (such as EA, EB, ED, etc. ), the last two English letters CN stand for China, and the middle nine digits are Arabic numerals. Only when the email number is complete and correct can the information of the email be inquired. 3. What if the 3.EMS mail has been sent but there is no information on the Internet? When you can't find the email information on the EMS website, please let us know in the user's message. Please provide the EMS email number and the specific address of the recipient accurately and completely, and we will help you to inquire and reply to your inquiry results as soon as possible. 4.EMS mail information inquiry time: the validity period of EMS mail acceptance inquiry is four months from the date of mail delivery. The delivery information of EMS mail can only be found online after being processed by relevant links. Generally speaking, the delivery and processing information of the mail can be found four hours after it is sent out. 5. How to query the express mail with CT prefix number? When inquiring about CTXXXXXXXXXCN mail, you can log on to the relevant website for inquiry. 6. What should I do if I ask for a signed copy? Postal speedpost service bureaus all over the country accept users' e-mail inquiries free of charge. However, if the customer requests to provide a copy of the recipient's receipt, please go directly to the receiving post office for inquiry, and pay the special inquiry fee of 3 yuan as required. 7. How to inquire about Taiwan Province Express or Taiwan Province Parcel? As there is no postal service between China Post and Taiwan Province Post, the express mail to Taiwan Province Province and the parcel to Taiwan Province Province will be delivered from Guangzhou to Taiwan Province Province by a private freight company. If you need to inquire about express delivery in Taiwan Province Province or parcel information in Taiwan Province Province, please go directly to the receiving post office and fill in the written list.

Matters needing attention

One. The address must be correct and detailed. E-mail with a huge address range is often undeliverable. This kind of e-mail can only be kept for 10 days without contact, and can only be returned. Be sure to write down the phone number of the recipient, and the mobile phone must be connected correctly (generally, if there is no such number, it will stop after the deadline, and it will only be returned if it cannot be contacted). After sending an email, it is best to ask the sender to send you a short message with the correct email number to facilitate email inquiry (the letters should be complete before and after). China Post EMS officially launched the domestic limited-time commitment service. On February 26th, 2009, China Post officially launched the service of "domestic express delivery time limit commitment". China Post will "return the standard EMS mails sent by customers in 100 promised cities, such as Beijing, Shanghai and Guangzhou". The commitment service launched this time aims to continuously expand the service scope, improve the service quality and level, and meet the multi-level needs of customers and society. From now on, customers can log on to the EMS website of China Post to learn more about the promised service mode and the scope of cities to be opened, and to inquire about the delivery time of express mail between cities. Enter the city name or postal code of the sending place and the sending place at the prompt of the webpage interface, and you can know the whole sending and receiving time limit of the mail. Customers can also call China Post's national unified service telephone number 1 1 185 for details. As an important public institution, China Post has played an important role in promoting the development of national express delivery industry for many years. China Post EMS is the first express delivery enterprise that publicly promises to pay postage for express mail that does not meet the published time limit standard, and it is also the first express delivery enterprise in China to launch time limit commitment service. Since June 5438+February, 2003, it has taken the lead in launching regional commitment services in the Yangtze River Delta, and since then, it has successively launched five regional and cross-regional commitment services in the Bohai Rim region, the Pearl River Delta region, the three northeastern provinces and the southwest region. In addition, on July 25th, 2005, China, Australia, China, Hong Kong, Japan, South Korea and the United States jointly launched the international postal express delivery commitment service, and Liuyou promised to specify the delivery date for EMS mails sent by local postal services to other five postal services, and assumed the responsibility of returning the mail fees received for mails delivered after the specified delivery date. China Post has launched the domestic standard EMS mail time limit commitment service in key cities of 100, and the demand will gradually expand with the changes of the market and customers in the future. At present, China Post EMS has more than 60,000 employees, more than 20,000 vehicles and 6 planes/KLOC-0. It operates in nearly 2,000 cities in China and reaches more than 200 countries and regions around the world. EMS has been adhering to the core service concept of "wholehearted, full speed and global", providing customers with convenient, fast, safe and reliable express service. From March 1 day, Zhejiang Post Company will officially launch the promised service of EMS (Express Mail Delivery) in the province (that is, send it today and receive it tomorrow). It covers all provinces, cities and counties except Shengsi, Daishan and Taishun. If the express mail between cities within the promised scope is overdue, the postal service will fulfill the responsibility of "not refunding the postage after the deadline". In the next step, the provincial postal service will also extend "intra-provincial mutual delivery and next-day delivery" to key towns and villages. And timely launch the "same-day delivery" service and "next-day delivery" service between key cities in Hangzhou, Ningbo, Wenzhou and Jinhua-Yiwu metropolitan area.