Responsibilities of after-sales service supervisor

Responsibilities of after-sales service supervisor (24 selected articles)

Job responsibilities refer to the job content required by a post and the scope of responsibilities that should be undertaken. The following is about the post responsibilities of after-sales supervisor, welcome to read!

Responsibilities of after-sales supervisor1i. Arriving at the factory

1. Implement the management system formulated by the company.

2. Be responsible for communicating with relevant personnel in all business sectors of the headquarters.

3, responsible for monthly reconciliation with headquarters accounts.

4, responsible for the settlement and check of labor costs.

5. Responsible for sorting out the prototype, collecting prototype data and drafting the report.

6, responsible for the collection and feedback of machine quality.

7. Strive for special resources

8. Responsible for handling and responding to all kinds of after-sales complaints.

9, other temporary notice and implementation work

Second, the internal management content and daily work

1, the daily work assessment of personnel in each position and the supervision of the completion of division of labor.

2. Hold an internal meeting of the service department once a week to arrange the work completion in work briefing this week and last week.

3. Call the company's main agents and business executives regularly every week to collect their feedback and explain. , and do a good job of communication and coordination between departments.

4. Attend monthly sales meetings, listen to sales feedback and explain and improve after-sales problems.

5. Check and supervise the inventory of after-sales machines, and find out the reasons for the machines that have not been maintained for more than 3 days.

6. Materials needed for planning and applying for maintenance. Ensure the timeliness of materials needed for maintenance.

7. Return the replaced machines, accessories and accessories to the factory in time to improve the turnover rate.

8. Be responsible for the renovation of the agent's trial fittings and the inspection and warehousing of the returned goods.

9. Collate, input and track local settlement data.

10, do a good job in the current account and inventory account of the goods in the after-sales department to ensure that the accounts are accurate and clear. Make a firm offer at least once a week, regularly send the after-sales inventory statement to the finance department and send a copy to the general manager of the company. Check with the financial department in time, and report to the chief financial officer in time if there is any abnormality between the accounts and the objects. Take care of the property of the after-sales department.

1 1. Do a good job in the storage and storage management of turnover machines and maintenance materials. The specific operation process of warehousing is as follows:

(1) warehousing. Check the physical objects against the packing list of the headquarters. If there is any discrepancy or damage, timely feedback to the headquarters for communication and resolution. If there is no discrepancy or damage, handle the receipt and keep an account.

(2) outbound. According to the inspection of the maintenance engineer, it can be divided into out-of-warranty maintenance and in-warranty maintenance. For the maintenance outside the warranty period, an outbound order should be issued according to the receipt issued by the receptionist, and the account should be kept; For the maintenance within the warranty scope, after strictly checking the maintenance list within the warranty scope, issue an outbound order, indicate the maintenance order number on the outbound order, and keep an account.

(3) The repairman shall collect materials according to the demand of the day, and the remaining materials shall be written off and returned to the warehouse.

12. Establish dealer after-sales outlets, and monitor and guide them according to the requirements of dealers.

Responsibilities of after-sales supervisor 2. The after-sales supervisor is the after-sales manager, responsible for the after-sales manager and in charge of the after-sales service personnel, including two groups of delivery team leaders (drivers), deliverymen, installers and after-sales service personnel. Its job responsibilities are as follows:

1, subject to the management of the company's superior leaders, and abide by the company's various rules and regulations and labor discipline.

2. Be responsible for organizing the morning meeting and training of after-sales service personnel.

3, responsible for organizing the installation personnel to complete the installation tasks delivered by the company.

4. Timely and accurately convey the work arrangement of the company or superior leaders to the after-sales service personnel.

5. Be responsible for the management of transportation and installation personnel and work affairs of the Group.

6. Be responsible for the management of attendance, tools, clothing and expense reimbursement of this group.

8. Be responsible for the management of team building of the Group.

9. Be responsible for improving the installation skills, work specifications and work efficiency of this group of installers. 10 is responsible for tracking and confirming the work results and process of after-sales service personnel. 1 1 Responsible for dispatching after-sales service personnel to be fair and reasonable.

12 is responsible for the management of balance recovery.

13 Fill in relevant work records carefully and accurately, and do a good job in relevant statistics.

14 strictly implement the company's rules and regulations and job specifications, and handle and report unqualified events in time.

15 is responsible for communication and cooperation with relevant departments.

16 is responsible for solving the difficulties of after-sales service personnel in their work.

17 is responsible for tracking and solving problems left over from installation.

18 is responsible for the management and preservation of work forms and related documents.

19. Seriously and timely discover the shortcomings of after-sales service personnel, and actively solve or report them.

20. Actively participate in the personnel evaluation of installers and the improvement of work specifications.

2 1, take the initiative to improve their business capabilities, improve installation skills, improve service levels, and assume the management responsibility of this group.

22. Responsible for the work arrangement and guidance of the after-sales service personnel in this group, arrange the rest time of the after-sales service personnel, and notify the after-sales dispatcher in writing one day in advance to facilitate the after-sales order.

Responsibilities of post of after-sales supervisor 3 1, organize implementation according to the overall development plan and work objectives of the company's operation management, and ensure the completion of publicly issued business responsibility indicators.

2. Organize and implement the adjustment and setting of departments and personnel, performance appraisal and secondary salary distribution, put forward the recruitment and use plan of employees, ensure the reasonable improvement of the internal appraisal and salary distribution system of the company and the effective allocation of human resources, and promote the realization of the company's goals.

3, reasonable division of labor, do a good job of user delivery and equipment installation and debugging.

4. Improve the technical service level of this department, solve various after-sales problems of users in time, and improve customer satisfaction.

5, review the technical service report, do a good job in the performance appraisal of the department.

6. Feed back the information of the responsible area to the company regularly every week to understand the user's demand and market dynamics.

7. Open up new markets and increase new customers.

8. Promote the construction of corporate culture of the company, grasp the main ideological trends of employees, advocate team innovation and team spirit, and enhance the core competitiveness of the company.

9. Control the expenditure of this department.

10, organize regular business training for employees in this department.

1 1. Establish the professional image of sophomore and ensure that the reputation of sophomore is not infringed. Responsibilities of after-sales service engineer

1, do a good job of user delivery and equipment installation and debugging.

2. Make installation and debugging records, including product identification information, user details and relevant personnel information.

3. Provide after-sales service and maintenance for the products sold by the company.

4, the information in the process of service should be timely feedback to relevant personnel, and make records.

5. Fill in the technical service report carefully, and the documents involved should be filed and backed up in time.

6. Open up new markets and increase new customers.

7. Participate in the business training of this department.

8. Establish the professional image of sophomore, and ensure that the reputation of sophomore is not infringed.

Responsibilities of after-sales service supervisor Part IV Direct supervisor: general manager of sales company

Direct subordinates: chief of after-sales service management section, chief of maintenance spare parts supply section.

□ location

1, organize and preside over the daily comprehensive work of the department, and prepare the annual, quarterly and monthly work plans of the department.

2. Establish and improve the after-sales service network, formulate the after-sales service management system, and do a good job in after-sales service management.

3. Be responsible for the centralized and after-sales service of vehicles, and provide users with satisfactory services.

4, responsible for the establishment and management of maintenance outlets.

5. Be responsible for collecting customers' needs and opinions. Competitor's after-sales service strategy, report to the superior regularly.

6. Be responsible for the collection, summary and analysis of quality information, and submit it to the sales general manager regularly.

7, responsible for the procurement and management of spare parts.

8, technical training for maintenance station personnel.

9 responsible for the production of special vehicle signs and the installation of special equipment.

10. Cooperate with the sales department to participate in various vehicle exhibitions.

1 1. Plan and organize large-scale foreign affairs activities and meeting arrangements.

12, responsible for the management and performance appraisal of personnel in this department.

13, responsible for the formulation, inspection, diagnosis and implementation of the policies and objectives of this department.

14. Complete other tasks assigned by leaders.

Power or authority

1, has the right to establish and cancel the maintenance network.

2. Have the right to supervise and inspect the maintenance outlets.

4. Have the right to reasonably control and control the hospitality and management expenses of this department.

accountability

1, responsible for the incomplete or incorrect performance of all the work in this department.

2. Be responsible for failing to implement, check, diagnose and implement the policies and objectives of this department in time.

Responsibilities of after-sales service supervisor Part 5 Description of responsibilities:

1, responsible for the development and maintenance of auto parts resources;

2. Responsible for supplier evaluation and audit;

3. Responsible for supplier's quality management and cost improvement management;

4, the integration of procurement and marketing, responsible for the management of products and sales purchased online through appropriate channels.

5. Keenly understand and analyze market trends, collect and analyze competitors' information, and plan product marketing and operation.

Requirements:

1, college degree or above, experience in automobile after-sales or aftermarket is preferred;

2. Experience in large auto parts platforms at home and abroad (such as Tmall, JD.COM and Amazon). ) priority;

3. Those who have after-sales and post-market resources are preferred;

4. Experience in auto parts repair points is preferred;

5. Familiar with mainstream models and cars is preferred;

After-sales supervisor job responsibilities 6 job responsibilities:

1, responsible for personnel management and work distribution in the delivery area and distribution area.

2, according to the daily storage mode and user orders, reasonable arrangement of delivery.

3. Dock with the company's customer service and feed back the problem orders in time.

4. Other issues related to pre-sales and after-sales between the online sales department and the delivery area.

Requirements:

1, with certain judgment and organizational ability.

2. Require quick response and strong pressure resistance.

3, want to do things, want to make money first.

Responsibilities of after-sales supervisor 7 (1) Responsibilities:

1. Assist the manager to manage the training and performance of the maintenance team;

2. Responsible for supervising the maintenance workers to implement the company's systems, processes, policies and documents;

(2) qualifications:

1, college degree or above;

2. The customer service experience of the manufacturer in the same position is not less than 2 years, and the customer service management experience in the mobile phone industry and black and white electricity industry is preferred;

After-sales supervisor job responsibilities 8 Job description:

Job responsibilities:

1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;

2. Be able to find the needs and opinions of calling customers in time, and record and report them.

3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;

4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;

5. Have the experience of leading a team and be able to complete the sales tasks arranged by the company well.

Job requirements:

1. Good at learning and clear in logic;

2. Have good customer service awareness;

3. Positive working attitude and good sense of teamwork;

4. Fluent in standard Mandarin and good communication skills;

5. The major is not limited.

Job requirements:

Education requirements: junior college

Language requirements: unlimited

Age requirements: unlimited

Working years: 1-3 years

Responsibilities of post-sales supervisor 9 1. Responsible for the quality management of household products, such as pre-sale access, in-sale inspection and after-sales service. , put forward clear requirements, regularly analyze and master the changes in product quality to ensure good quality;

2. Do a good job of supervision in accordance with the Detailed Rules of the Convention on Deepening Integrity Management;

3. Responsible for establishing complete commodity quality files, improving basic management data, and collecting, reviewing and archiving commodity access data;

4 responsible for the supervision and inspection of commodity quality in this Municipality;

5. Be responsible for organizing after-sales service personnel to solve complaints for customers, and do a good job in telephone return visit and handling of customers;

6. Clarify the quality responsibility of customers' quality complaints, report major quality accidents in time, and actively cooperate with relevant departments to solve them;

7, the implementation of the home city quality early warning system;

8. Be responsible for implementing and auditing the determination and implementation of the quality first responsibility system;

9. Deal with major commodity quality problems inside and outside the home city, and establish a good working relationship with relevant government departments such as quality inspection and consumers association;

10, responsible for arranging semi-annual business surveys and customer surveys, and planning survey contents;

1 1, check the implementation of the work standards and norms of the employees in the assessment department;

12, complete the work temporarily assigned by the leader.

Responsibilities of after-sales supervisor 10 1. Implement the post responsibilities of this department, and supervise, guide and evaluate the work of employees in this department.

Second, fully responsible for the daily management of furniture and building materials after sale, and formulate various work processes of this department.

Three, responsible for the preparation of the service desk broadcast draft and broadcast track list, the preparation of the broadcast schedule.

Four, review the broadcast draft provided by each store, think that the content meets the requirements of Jiatai Plaza, and hand it over to the service desk for broadcast.

5. Deal with serious customer disputes and complaints in after-sales service, do a good job in after-sales service, earnestly safeguard the good reputation of Jiatai Plaza, and report major emergencies to the manager of business management department in time and assist in handling them.

Six, fully responsible for the overall coordination of the distribution center. Supervise the loading, exhibition removal, distribution and assembly of furniture and building materials in specialty stores to ensure timely replenishment and timely distribution of goods in various stores.

Seven, responsible for the supervision of the store sales service quality and delivery service quality.

Eight, analyze and sort out the customer data and market information feedback in the process of after-sales service, and communicate and coordinate with the relevant responsible persons of other functional departments.

After-sales supervisor post responsibilities 1 1 1, dressed neatly and generously, will reflect the company's image from the side.

2. Professional, able to provide all-round financial planning advice.

3. Have excellent thinking mode and convey correct thoughts.

4, rich knowledge, understand the macroeconomic and financial environment.

5, identify with the industry, with dedication and professionalism.

6. Clear logic

Job responsibilities of after-sales supervisor 12 Job responsibilities:

1, accepting customers' inquiries and complaints, and being able to complete product maintenance and bad parts disposal well;

2. Sort out and analyze the data and information fed back in the after-sales service process, and summarize the repair rate data of products from time to time to provide reference for the company to improve product quality;

3. Assist other departments to provide after-sales support;

4. Mail the repaired parts and defective parts to your home in time, summarize the product failures, sort them out, and count the production batches of the failed products;

5. Analyze the causes of product failures together with the production department and the sales department, and describe the failures in a reasonable way so that customers can easily understand and accept them;

6, according to the repair analysis of different products, put forward suggestions and opinions on product design, technology, function, stability, packaging and transportation;

7. Have a sense of responsibility, a strong sense of customer service, good language skills, a sense of patience, meticulousness and tolerance, and be able to work under certain pressure;

Requirements:

1, college degree or above, familiar with office software, and have a certain computer and network operation foundation;

2. Fluent standard Mandarin, clear articulation and excellent communication, coordination and expression skills;

3. Strong adaptability, good at listening, able to answer customers' questions quickly, and strong sense of service and team spirit;

4. Familiar with the methods of product technical support, which can effectively control the after-sales service cost;

5. Be good at collecting, sorting and analyzing customer feedback information;

6. Experience in after-sales maintenance of electronic products is preferred.

Job responsibilities of after-sales supervisor Article 13 Job responsibilities:

1, understand the product functions, find problems and effectively solve possible problems of the product;

2, completes the maintenance records, timely summary report;

3. Have good professionalism and affinity;

4. Responsible for joint debugging with R&D software and hardware;

5. Other related work.

Qualifications:

1, college degree or above, major in automation, electronics and other related fields.

2, familiar with the basic hardware circuit principle;

3. Rigorous and practical, with strong sense of responsibility, clear thinking, good at learning and summarizing, and good team spirit and communication and coordination skills;

4. Can adapt to short-term business trips, and structural work is preferred.

Job responsibilities of after-sales supervisor Article 14 Job responsibilities:

1. Responsible for applying for the approval of new and creative media at the airport, and coordinating the materials and documents required for the approval.

2. Responsible for the execution of media in different places, including media painting, engineering construction and other related matters, to ensure that the quality of media construction meets customer standards.

3. Regularly check the maintenance of the media, regularly pay a return visit to the off-site media, and provide photos and materials for customers to pay a return visit.

4. Cooperate with the data research requirements put forward by customers, and contact the third party for research (5-65438+ 10,000 times).

Requirements:

1. Meticulous work and strong sense of responsibility;

2. Strong communication and coordination skills and good language skills;

3. Working experience in marketing department or media department of outdoor advertising company is preferred.

Job responsibilities of after-sales supervisor Article 15 Job responsibilities:

1, understand the customer service demand information, track it effectively, and provide guidance and service before and after sales;

1, skillfully use the company's products, answer customers' questions and implement them;

3. Work closely with relevant departments to coordinate and communicate;

4. Maintain customer relationship and develop new customers.

Qualifications:

1, at least 1 year working experience in sales or customer service;

2. Have a keen business sense, strong adaptability, oral expression and communication skills;

3. Have a strong ability to promote, maintain and coordinate customers, and be familiar with customer service processes;

4. Have strong learning ability, can quickly master professional knowledge and start work in time;

5. Skilled use of office software and good document writing skills;

6, rigorous work, strong planning, good at analysis and thinking, and a sense of responsibility;

7. Diligent and practical, good sense of service and team spirit.

Job responsibilities of after-sales supervisor Article 16 Job responsibilities:

1, responsible for handling customer complaints.

2, responsible for solving the quality problems in the use of products.

3, responsible for guiding the customer operation.

4. Be responsible for the company's product promotion.

5, responsible for completing other tasks arranged by the leadership.

Requirements:

1, willing to travel for a long time.

2. More than 3 years after-sales service experience in furniture painting enterprises.

3. Have a strong sense of service.

Job responsibilities of after-sales supervisor Article 17 Job responsibilities:

1, which mainly undertakes after-sales telephone/online consultation of users' mobile phones and answers customers' functional questions about using mobile phones;

2. Master the workflow, speaking skills and requirements of telephone communication, and answer calls from users;

3. Solve problems for users timely and accurately;

4. Accurately judge the communication results and provide users with professional and satisfactory telephone consultation services;

5. Ensure the qualified rate and satisfaction rate of telephone communication;

6. Do a good job in the system information input and post-processing of the content of the call with users;

7, complete other matters assigned by the leadership.

Requirements:

1, college degree or above, major is not limited, articulate, fluent in Mandarin;

2. Emotionally stable, confident, cheerful, responsible and cooperative;

3, basic computer operation, keyboard typing speed of 40 words/minute and above.

Responsibilities of after-sales supervisor 18 Responsibilities:

1, responsible for product line planning and rule design of vehicle after-sales business, such as parts procurement and inventory management system. Combine the existing business model, plan and design product prototypes, and write product documents and product flow charts.

2. Be responsible for interfacing with external system suppliers and controlling R&D progress. Assist in the understanding and verification of R&D and test requirements, and promote the implementation of the project and feasibility scheme.

3. Strong demand analysis ability, output solutions according to the after-sales demand characteristics of automobile enterprises and existing business models, and have the ability to predict the potential risks of the project.

Job requirements:

1, 5- 10 years working experience in back-end order or inventory management system, and participated in the whole process of vehicle parts procurement and inventory management back-end system from 0- 1 product planning.

2. Familiar with the rules and processes of automobile quality analysis and claim business system is preferred. Have a comprehensive understanding of vehicle production and sales.

3. Entrepreneurial spirit, willing to do projects from 0 to 1, and good sense of teamwork. It has strong pressure resistance. Basic knowledge of e-commerce system development is preferred.

4. Please show the product prototype or prd during the interview, regardless of the content and presentation form.

Job responsibilities of after-sales supervisor Article 19 Job responsibilities:

1. Pre-sales and after-sales technical support of the company's products in the sales process;

2. Use detection and analysis instruments to do relevant molecular biology experiments;

3. Cooperate with the sales department to complete various product promotion activities;

4. Responsible for the development and maintenance of domestic market customers.

Requirements:

1, master degree or above in biology related major, molecular biology major is preferred;

2. Experience in qpcr and electrophoresis experiments is required;

Freshman is also under consideration.

After-sales service supervisor job responsibilities Article 20 requires:

1, college degree or above, majoring in engineering and electromechanical;

2. Strong hands-on ability and learning ability, as well as appropriate expression and communication skills;

3. Experience in electric welding, electrician, fitter foundation or mechanical maintenance is preferred;

4, can adapt to business trips.

Job description:

1, according to the design drawings, skillfully assemble various accessories of mechanical equipment;

2. Have welding foundation, electricians and fitters are preferred;

3. Experience in mechanical maintenance is preferred;

4. Responsible for the pre-sale installation and debugging of customer products and the training of on-site operators;

5, after-sales service technical work, responsible for answering customer inquiries, responsible for handling on-site hydraulic machinery and equipment maintenance.

After-sales supervisor's job responsibilities 2 1 job responsibilities:

1, to assist sales staff to complete customer information collection, customer order management, file establishment, etc.

2. Keep good communication with customers and grasp customer needs in real time; Responsible for collecting and summarizing business-related information and feeding it back to the company in time;

3. Solve all kinds of problems in the process of customers using products, and timely summarize and feedback to the company;

4. Complete other temporary tasks assigned by superiors.

Requirements:

1, college degree or above, students and fresh graduates are also acceptable, with good image and temperament;

2) major in computer or e-commerce and marketing;

3) Proficient in computer applications and office software applications;

4) Team spirit, cheerful personality, good language skills, strong communication skills, serious work, initiative, good at learning and innovation;

5) Good customer service awareness; Market experience is preferred; Able to accept business trips in the province is preferred;

The company provides competitive development space and salary and benefits. The salary structure is basic salary+performance+commission+welfare+year-end bonus, and the salary is paid every month 10 day.

Responsibilities of post-sales supervisor Article 22 Description of responsibilities:

1, responsible for the inquiry, quotation and follow-up of spare parts orders from foreign old customers.

2. Assist the technical supervisor to handle the technical consultation emails of foreign customers.

3. Start the sales of after-sales parts.

4. Assist technicians to maintain good relations with old customers.

Requirements:

1, skilled in operating office software, Word word, excel.

2, good English reading and writing skills, can communicate with foreign customers by English mail, and need telephone communication when necessary.

3. Clear thinking and strong logical thinking ability.

4. Those who meet the above conditions can also be fresh graduates. Basic English requires CET-4 and CET-6, and English majors are preferred.

5. Experience in foreign trade documentary, and familiarity with foreign trade process is preferred.

Job responsibilities of after-sales service supervisor Article 23 Job responsibilities:

1. Dock the operation department, collect the problems of market feedback, and promote the improvement of various functions;

2. Carry out quality management in the whole process of product delivery and return;

3. The problem of market return &; Analyze and output the corresponding rma data;

4. Advance the rma update process to ensure that the rma inventory is under control;

5.tat guarantee.

Requirements:

1, bachelor degree, major in electronics or related, able to use English as the working language, understand English emails and reports, and reply to emails and reports in English;

2. Familiar with the customer complaint process and problem solving methods of electronic products;

3. Familiar with rma operation and business process, familiar with after-sales management;

4. Familiar with the quality management process and a little knowledge of electronic products is preferred;

5. Careful work, good communication skills and good logic skills.

Responsibilities of post-sales supervisor Article 24 Description of responsibilities:

1, responsible for customer software application training and after-sales service;

2. Responsible for customer return visit;

3. Be responsible for the demonstration and explanation of market activity software products;

4. Be responsible for product knowledge training.

Requirements:

1, familiar with related software of construction engineering management at home and abroad;

2. Bachelor degree or above, majoring in civil engineering or computer science, and experience in construction engineering management is preferred;

3. Good communication, coordination and language skills, strong English ability is preferred;

4. Rigorous and down-to-earth, with strong sense of responsibility, teamwork spirit and self-learning ability.

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