Frequently asked questions of communication travel card (communication travel card has problems)

Can the "Traffic Big Data Travel Card" be used by everyone?

A: That's right. Users of any one of the three operators, China Telecom, China Mobile and China Unicom, can use this service. However, new users can only use this service after 14 days.

What if the other party does not recognize the result of "Communication Big Data Travel Card"?

A: The service of "Communication Big Data Travel Card" is an open inquiry about travel places provided by the three major telecom operators, and can be used as an auxiliary tool for users to prove their personal travel. Efforts are being made to expand the influence of the service, but the specific traffic standards should also follow the regulations of local governments, communities and access points.

Does the "Traffic Big Data Travel Card" only show the place of residence?

A: Of course not. "Communication Big Data travel itinerary can display all countries that users have visited in the past 14 days and domestic cities that have stayed for more than 4 hours.

Will passing a city by train be recorded?

A: No, passing through a city by train-usually less than 4 hours-will not be judged as a resident, and flying over a city will not be recorded.

Why can the "Traffic Big Data Travel Card" accurately prove my location?

A: The Communication Big Data Travel Card analyzes the signaling data of the mobile phone, which is obtained through the base station where the user's mobile phone is located. The collection, transmission and processing of signaling data are highly automated, with extremely strict security and privacy protection mechanisms and high authenticity and accuracy.

The query result is biased! I haven't been to City A/I have been to City B, but I can't find it.

A: The service of "Communication Big Data Travel Card" uses base station data. In order to ensure continuous communication and achieve no blind area coverage, the signals of base stations in the two places at the junction of administrative divisions may cross-cover, resulting in deviation of results. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to use international roaming service when you go abroad. If the result is seriously deviated, please contact customer service in time.

Travel itinerary card can't find travel itinerary?

Answer: The "travel card" analyzes the signaling data and bill data of the mobile phone, so the premise of having travel data is that the user generates these signaling and bill data in the process of using the mobile phone. In this case, you can try to make a few more calls, or turn off the Wi-Fi connection and use 4G traffic, and you can find the data the next day without any problems. * In order to avoid the location deviation caused by the coverage of base stations in neighboring cities, the travel card is set to meet the judgment condition of 4 hours' residence, and there are also some tips when calling: within one day, it takes more than 4 hours for the earliest call record and the latest call record to meet the requirements and display the travel. The same is true with traffic.

What if I can't receive the verification code issued by travel itinerary?

A: The verification code of the communication travel card is issued by the SMS gateway of each operator. If the SMS is congested due to too many requests in a short time, the verification code will not be received. I suggest waiting for a while to try again. In addition, if the user actively prohibits the value-added service, it needs to be reopened before receiving the verification code normally. If you still can't receive the verification code, please contact the operator's customer service immediately.

Contact information of customer service is here.

Answer: If you can't open the webpage during use, you can't receive the verification code, or if you have any questions, please call the customer service hotline of your operator immediately, or the familiar10000/10086/10010. Note: The service data of "Travel Card" may be biased. Please pay attention to the use risks and make adjustments according to the actual situation.