What are the components of e-commerce system?

E-commerce system mainly includes the following six aspects:

1, the basic layer of e-commerce system

The basic layer of e-commerce system is the running environment of e-commerce system, including computer software, hardware and network platform. ?

2. Service layer of e-commerce system

The service layer of e-commerce system directly provides services for application systems and optimizes application functions, which is a necessary supplement to the application layer.

This layer realizes standard online business activities, system optimization, system management, and system/application integration services, such as establishing standard commodity catalogues/price lists, developing electronic payment tools, ensuring the safe transmission of business information, authenticating the legality of buyers and sellers, and controlling traffic.

3. Application layer of e-commerce system

The application system corresponding to the application layer is the core part of e-commerce system, and it is also the main part that needs to be written in the development process.

The core business logic of the system is realized, such as enterprise publicity, online banking, online shopping, virtual electronic market, auction and other specific application modules. E-commerce application system mainly includes e-commerce website and database department. System, payment system, security system, etc. ?

4. Social environment layer of e-commerce system

The social environment layer includes public policies, laws and regulations, security issues and technical standards and norms of e-commerce.

5. Presentation layer and client of e-commerce system

The function of presentation layer is to provide client presentation support for application layer, submit various logic processing results of business application layer to client in different forms, and be responsible for completing the interaction between e-commerce system and its service customers. The client is the endpoint for customers to accept e-commerce system services, which can be personal computers, mobile phones and other terminal devices.

6. Interface between internal system and external system

Internal system refers to the information system responsible for the internal production and management of enterprises, including enterprise ERP system, CRM system, HRM system and internal database system. Unify information resources.

External systems mainly refer to other information systems that exchange data with e-commerce systems outside the enterprise, including information systems of enterprises such as bank payment gateways, certification centers and distribution agencies.

Extended data:

Functions of e-commerce system:

1, order online

E-commerce can exchange information through mail or forms in the Web, and realize online ordering. Online ordering usually provides very friendly ordering tips and interactive format boxes on the product introduction page.

When a customer fills in a purchase order, the system usually replies with a confirmation message to ensure that the order information is received. The ordering information can also be encrypted, so that the business information of customers and businesses will not be leaked. Shopping cart is just like a supermarket basket in reality, which is convenient for one-time payment.

2. Goods delivery

Customers who have paid should deliver the goods they ordered to them as soon as possible. If some goods are local and some goods are off-site, e-mail will be able to deploy logistics in the network. The most suitable products for direct delivery on the Internet are information products, such as software, e-books and information services. It can send goods directly from the electronic warehouse to customers.

3. Consultation and negotiation

E-commerce uses non-real-time e-mail, newsgroups and real-time discussion groups to understand market and commodity information, negotiate transaction affairs, and if there is further demand, it can also use online whiteboard meetings to exchange real-time graphic information. Online consultation and negotiation can go beyond the limitation of people's face-to-face negotiation and provide a variety of convenient forms of conversation in different places.

4. Online payment

E-commerce should become a complete process, and online payment is an important link. A variety of payment methods can be used between customers and merchants, which saves a lot of people's expenses in the transaction. Online payment needs more reliable information transmission security control to prevent fraud, eavesdropping, fraudulent use and other illegal acts.

5. Electronic banking

Online payment must be supported by e-finance, that is, banks, credit card companies and other financial institutions should provide online operation services for financial services.

Step 6 advertise

E-commerce can publish all kinds of business information on the Internet with the help of enterprise's Web server and customers' browsing. Customers can quickly find the needed commodity information with the help of online retrieval tools, while merchants can use web pages and e-mails to advertise on a global scale. Compared with all kinds of advertisements in the past, online advertisements have the lowest cost and the richest information for customers.

7. Consultation

E-commerce can conveniently use the format files such as "Select" and "Fill in the blanks" on the webpage to collect users' feedback on sales services. Only in this way can the market operation of enterprises form a closed loop. Customer feedback can not only improve the after-sales service level, but also enable enterprises to obtain business opportunities to improve products and find markets.

8. Enterprise management

The whole management of an enterprise will involve people, money, things and other aspects, such as coordination and management between enterprises, between enterprises and consumers, and within enterprises. Therefore, enterprise management involves the whole process of enterprise activities.

Baidu Encyclopedia-E-commerce System