How to prevent idle fish buyers from maliciously returning goods?

Initiate a complaint and apply for the intervention of Xiao er.

1, apply for a refund, on the grounds that it says "No delivery after the time limit".

2. If the seller does not refuse or agree after applying for a refund, the system will automatically return the money to your account after the expiration.

3. The seller refused to refund. You can provide evidence and apply for the intervention of idle fish customer service.

There may be several results after Taobao's ruling:

(1), seller's approval, arrival confirmation and successful refund (this is the most smooth and ideal situation).

(2) The seller refuses to accept the ruling and has not received the direct return, so the buyer needs to apply for intervention again. The best result is that Taobao forces a refund and the buyer collects the money, but this will generally be repeated for a long time.

(3) If the seller accepts or denies the ruling and refuses to refund the goods for various reasons after receiving them (the goods are wrong or damaged), both parties shall repeatedly submit evidence to Taobao for judgment.

Extended data:

When the buyer maliciously asks for a refund, the seller uses Want Want to communicate with the buyer. Taobao customer service identifies Want Want chat records, so that the customer service will intervene and the seller will have more chances to win. So when the buyer has a malicious refund, you can take the Want Want record and just refuse it.

How can idle fish sellers prevent buyers from maliciously refunding;

Coping methods:

Because the rule of idle fish is that "after the buyer applies for a return, the seller refuses and the time exceeds 15 days, the buyer can initiate Taobao Xiaoer to intervene", and the seller cannot let Xiaoer intervene, and the buyer will not apply for intervention because of fraud.

Therefore, the deceived seller can only wait for the buyer to apply for a refund (point refusal) for three times (at least one month), and the buyer refuses to apply for a refund (or return) for the fourth time and contacts Taobao Xiaoer to intervene forcibly. During this period, evidence must be collected and kept when delivered. It's best to record the video and insure the price. Responsibilities must be clearly defined and described in advance.

Fundamental prevention: face-to-face, not accepting foreign countries;

Before trading in different places, look at sesame credit, evaluation, real person authentication and judge for yourself. There is no authentication and sesame credit account transaction, which is risky and has a high probability of being a liar.

References:

Baidu encyclopedia-Xianyu