What if the courier company loses my goods?

If the online shopping bag is lost, this is relatively simple to handle. Go directly to the seller, and the seller will handle it himself: reissue or refund. If the seller refuses to deal with it or is not satisfied, he can ask the official intervention of the online shopping platform if there is no solution to the communication. If it is a private package, it is relatively complicated to handle. First, please ask the sender to provide the mailing list (or courier number) and valid documents to the local courier point for claim settlement. If you are not satisfied with the claim result of the local express delivery point, you can contact the customer service phone of the express delivery company for handling. If you are not satisfied with the settlement result of the courier company, or the courier company cannot make compensation according to the prior agreement, you can request judicial intervention. As for the standard of claim, each courier company has regulations, and you can make a claim according to the compensation clause agreed upon at the time of mailing. In the event of a dispute with the courier company over the compensation clause, Article 20 of the Measures for the Administration of Express Market (20 13) stipulates that in the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the content, the enterprise engaged in express delivery business shall make compensation according to the agreement with the user. If there is no agreement on compensation between the enterprise and the user, the insured express mail (mail) shall be compensated according to the insured amount. For uninsured express mail (mail), compensation shall be made in accordance with relevant laws and regulations such as People's Republic of China (PRC) Postal Law and People's Republic of China (PRC) Contract Law. Legal basis: Measures for the Administration of Express Delivery Market (20 13) Article 20 In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the content, the enterprise engaged in express delivery business shall make compensation according to the agreement with the user. If there is no agreement on compensation between the enterprise and the user, the insured express mail (mail) shall be compensated according to the insured amount. For uninsured express mail (mail), compensation shall be made in accordance with relevant laws and regulations such as People's Republic of China (PRC) Postal Law and People's Republic of China (PRC) Contract Law.