Huawei's mobile phone can't receive SMS.

1. Please confirm whether the SMS type is "Enhanced Information" or "Ordinary SMS".

1. If the SMS type is "Enhanced Information", it is recommended that you enter SMS >；; & gt setting, turn off the "enhanced information" switch and try again. Judgment method: If "enhanced information" is displayed in the SMS edit box, it means that you are currently sending SMS with enhanced information, as shown in the following figure:

2. If the message type is "General Information", please follow the following steps:

2. Please confirm whether all the short messages can't be received or some short messages can't be received.

If you send a short message to an operator (China Mobile 10086, China Telecom 10000, China Unicom100/0), can you successfully receive a reply? If so, it means that some short messages can't be received by mobile phones.

1. All the short messages are not received.

1. You can trigger the network by switching flight modes and try again;

2. If the SIM card is currently enabled with VoLTE, please turn off VoLTE and try again;

3. Third-party SMS may have compatibility problems. Please check whether you use a third-party SMS application. If so,

Please go to Settings, search for the default application, and set the information as the system default.

4. Insert the SIM card into another mobile phone for troubleshooting. If other mobile phones can't receive it, I suggest you consult the operator.

Second, some short messages can't be received.

1, which may be caused by saving the number in the privacy space.

You can enter the settings, search into the privacy space, open the information to see if you have received the SMS record. If yes, please move the required contact to the main space and try again.

2. Please check whether you have set a blacklist in the mobile housekeeper harassment interception. Please delete the number from the blacklist if necessary and try again.

EMUI 4。 X/5。 X/8。 X: mobile phone housekeeper >: harassment interception >> number blacklist;

EMUI 9.0: mobile phone housekeeper > harassment interception > interception rules > blacklist;

EMUI 9 . 0 . 1/9. 1/9. 1. 1 & amp； Magic UI 2. X & ampEMUI 10。 X & magic UI 3. X: mobile phone housekeeper > harassment interception >> blacklist;

3. Please check whether you have set the interception of all strangers in the mobile phone housekeeper harassment interception. Please turn off this switch as needed and try again.

EMUI 4。 X: mobile phone housekeeper > harassment interception > settings > interception rules > interception of strangers (interception of phone calls and text messages from strangers,)

EMUI 5。 X/8。 X: mobile phone housekeeper >; Harassment interception >> interception rules > SMS interception > intercept all strangers;

EMUI 9.0: mobile phone housekeeper > harassment interception > interception rules > SMS interception rules > intercept all strangers;

EMUI 9 . 0 . 1/9. 1/9. 1. 1 & amp； Magic UI 2. X: mobile phone housekeeper > harassment interception > SMS interception rules > intercept all strangers;

EMUI 10。 X & magic UI 3. X: mobile phone housekeeper > harassment interception > SMS interception rules > intercepting strange messages;

4. Please check whether there is a third-party housekeeper application to intercept SMS.

Some security management applications will intelligently filter the received short messages, so it is recommended to uninstall this application. These applications are generally named after "XX housekeeper" or "XX assistant".

Please confirm that the mobile phone just can't receive the SMS sent by Apple, and the messages sent by other mobile phones can be received normally. If so,

It may be because your mobile phone number has been bound to an Apple device before, and the other party sent you an iMessage instead of an ordinary SMS. Please refer to Apple's official instructions to unbind the phone number from the iPhone device. The specific steps are subject to Apple's official instructions.

6. If the short message contains sensitive words, the mobile phone cannot receive the short message.

Please use the test information to receive normally, if hello, thank you, goodbye. Please avoid sending sensitive words if you can receive them normally.

3. If the above investigation fails to solve the problem, it is recommended to clear and restore the data.

1. Restores all settings of information.

EMUI 4。 X: information > menu > settings > restore default settings;

EMUI 5。 X & ampEMUI 8。 X: Info > More > Settings, and select the following to restore the default settings;

EMUI 9。 X & Magic UI 2. X & ampEMUI 10。 X & magic UI 3. X: info >> settings >, select the following to restore the default settings.

2. Delete data and cached information (SMS will not be deleted)

Enter settings, search application management, find information, and click Save >; Delete data.

3. Restore network settings:

Enter Settings, search and restore network settings, click Restore Network Settings (WLAN, Bluetooth and other related data will be deleted), and then try whether you can receive SMS.

Please back up important data to restore factory settings, and then try again (WeChat /QQ, etc. Need a separate backup). If it still can't be solved, please bring the purchase voucher to Huawei Customer Service Center for handling.