Nanjing 12345 Citizen Complaint Platform

It is a convenient service platform established by the Nanjing Municipal People's Government to receive and handle citizens' complaints, suggestions and consultations on various public services and government work.

1. The background and functions of the Nanjing 12345 Citizen Complaint Platform

The Nanjing 12345 Citizen Complaint Platform was established by the Nanjing Municipal Government in order to better serve citizens and improve the efficiency of government work. The platform provides citizens with a one-stop channel for complaints, suggestions and consultation by integrating various public service resources. Citizens can report issues involving urban management, environmental protection, transportation, medical and health, education and employment to the platform by calling the hotline, logging into the online platform or using mobile applications.

2. Complaint Process and Handling Method

After citizens report problems to the Nanjing 12345 Citizen Complaint Platform, the platform will classify and handle them according to the nature of the problem and the department to which it belongs. For urgent or important issues, the platform will immediately activate the emergency response mechanism and coordinate relevant departments for quick processing. For general problems, the platform will transfer the problem to the relevant responsible department and set a processing time limit to ensure that the problem is solved in a timely manner. At the same time, the platform will also track and supervise the processing process to ensure that the problem is properly handled.

3. Platform advantages and effectiveness

Nanjing 12345 citizen complaint platform has the advantages of efficiency, convenience, openness and transparency. Through the platform, citizens can report problems anytime and anywhere, avoiding the cumbersomeness and inconvenience of traditional complaint methods. At the same time, the platform can also update the processing progress and results in real time to let citizens know how the problem is being handled. In addition, the platform also focuses on interactive communication with citizens, actively collects citizens’ opinions and suggestions, and provides reference for government decision-making.

Since the establishment of Nanjing 12345 Citizen Complaint Platform, it has successfully handled a large number of citizen complaints and suggestions, effectively improving government service levels and citizen satisfaction. At the same time, the platform also provides strong support for the government to improve its work through data analysis.

In summary:

As a convenient service platform established by the Nanjing Municipal Government, the Nanjing 12345 Citizen Complaint Platform receives and handles citizens’ complaints about various public services and government work. played an important role in handling complaints, suggestions and consultations. By integrating resources, optimizing processes, strengthening supervision and other measures, the platform provides citizens with efficient and convenient services, effectively improving government work efficiency and citizen satisfaction.

Legal basis:

"Constitution of the People's Republic of China"

Article 41 stipulates:

The People's Republic of China Citizens of the Republic of China have the right to criticize and make suggestions against any state agency and state functionary; they have the right to lodge complaints, accusations or reports to relevant state agencies regarding the illegal and dereliction of duty by any state agency and state functionary. However, you are not allowed to fabricate or distort facts to make false accusations.

"Regulations on the Disclosure of Government Information of the People's Republic of China"

Article 9 stipulates:

Administrative agencies shall monitor governments that meet one of the following basic requirements: Information should be disclosed proactively:

(1) involving the vital interests of citizens, legal persons or other organizations;

(2) requiring widespread public knowledge or participation;

< p>(3) Reflecting the organizational structure, functions, service procedures, etc. of this administrative agency;

(4) Other matters that should be disclosed proactively in accordance with laws, regulations and relevant national provisions.