Can Shouguang Mayor Hotline Solve the Problem?

12345 generally refers to the public service platform built by local people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. Not just the phone 12345.

Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

The actual situation varies from place to place, depending on local conditions.

Fujian and other provinces and cities adopt government service platforms. Together, it is 12345, the general name for all kinds of service telephones. Including:

Through the internet

Call 12345- 1- 1 to inform the staff of the complaint;

Fax the written opinions to12345-1-5;

Send an e-mail (message)

send a text message

Add friends through QQ

Matters needing attention in SMS sending:

When users send short messages to 12345 to reflect problems, they must specify the following two points: the content of the call (concise) and the location of the incident (detailed). The processing results of internal claims cannot be queried by SMS.

Users are advised to control the number of short messages within 150 words. Matters needing attention in QQ appeal: QQ manual acceptance time is 7:00-22:00.

Adopted by Shenzhen and other provinces and cities.

Actual use: 12345 hotlines are mostly only responsible for transferring, and there is no feedback on the problems reflected by everyone, and the intensity is limited. It feels more like a decoration. It is suggested to expand the scope of authority of 12345 mayor's hotline, track and rectify the problems reflected by the people, and stipulate the time for feedback to the people to avoid only information input and no information output.

Hangzhou was the first city to put forward and open the mayor hotline 12345, which was officially born in June, 1999.

Hangzhou first applied to the state and was opened with the consent of the Ministry of Information Industry. And this number, the Ministry of Information Industry will use it as a special number for government affairs and public services, which will be shared by mayors of other cities across the country.

1999, my aunt who lives in Jinguiyuan didn't expect that her heartfelt words led to the hottest number in Hang Cheng that year-12345.

In April, 1999, Hangzhou leaders went to the community for investigation. An aunt said that the communication channel of the municipal government was not smooth enough, and the mayor's hotline was difficult to remember and could not be dialed. With this suggestion, the city leaders immediately called relevant departments to seriously study this issue after returning. After listening to opinions, the mayor's hotline was born in June 15+02345. The 24-hour efficient work of the staff brought us the familiar phrase-"12345, if you have something to ask the government."

The municipal government's convenient telephone number 12345 (now: established on May 15, 2007).

After the establishment of the emergency rescue service system, Beijing has begun to "the same platform, distributed processing; "Unified coordination and classified treatment" is a new management mode of "non-emergency rescue service system". The establishment of the system will solve the problems of various types and overlapping functions of convenience hotlines and provide more convenient and efficient services for citizens.

It is reported that various departments and all walks of life of the Beijing Municipal Government have successively opened convenient telephone services, which not only solved the practical problems of people's "difficulty in making calls" and "difficulty in doing things", but also made the government and all walks of life hear the voices of the people and provided them with the basis for scientific decision-making. However, the convenience hotline also has some inconveniences, such as the variety of hotlines, which people can't remember; Various hotline functions overlap, affecting work efficiency. Therefore, it is imperative to integrate the convenience telephone resources and establish a more convenient convenience service platform. The work of "non-emergency rescue service system" has attracted the attention of the leaders of the municipal government and is being stepped up.

"Non-emergency rescue service system" is a non-emergency rescue service center which integrates consultation, service, rescue, information collection, analysis, coordination and supervision on the basis of Beijing municipal government 12345 convenience telephone. At the same time, establish non-emergency rescue service sub-centers in all districts and counties, functional departments and public service departments.

It is reported that the non-emergency rescue service center will transfer the telephone matters to the sub-center after handling and analyzing the telephone matters of the citizens. After that, the sub-center promised to accept public criticism and suggestions on departments and industries, as well as other related telephone matters.

The next step is expected to build 12345 into the city's non-emergency rescue service system.

In many cities, 12345 is called the mayor's public telephone. In fact, 12345 did not get a reply from the mayor, but was recorded by the relevant staff and handed over to the relevant units, and then the relevant units gave a feedback to 12345, and then 12345 told the reflector to reply.