Commitment letter of after-sales service

Model essay on after-sales service commitment letter

Now in many cases, a letter of commitment is needed, and the contents of different letters of commitment are different. So how is the general commitment letter written? The following is my carefully compiled model essay on after-sales service commitment for reference only. Let's have a look.

After-sales service commitment letter Model Wen 1 xx Company was established in 20xx 10, which is a large-scale production and R&D enterprise attracting investment from the second China-ASEAN Expo. The company's production base is located in xx, covering an area of 65.438+0.25 million square meters, with a total investment of 65.438+0.5 billion yuan. Products cover PVC-U, PE, PPR, PAR water supply and drainage pipelines, electricians, power sheath pipes, municipal pipelines, gas pipelines and accessories. The PE gas pipeline has obtained the national special equipment license in June of 20xx, with the serial number of TS 2765433. The production line equipment adopts Siemens programmable control system in Germany, the temperature control module adopts CTS intelligent temperature control module in Germany, the governor adopts ABB's DCS40 1 series governor or ACS500 series inverter, and the dehumidifying dryer is made in taiwan, equipped with Enoch online weighing calculation control system. The company's "xx" brand plastic products have passed the ISO quality management system certification, environmental management system certification and occupational health and safety management system certification, and are listed as the top ten famous plastic pipeline products in China, and the company has won the honorary title of "National AAA Brand Enterprise with Quality, Service and Reputation". At the same time, our company also undertook the national nonmetallic welding training and examination base together with xx Bureau of Quality and Technical Supervision. Adhering to the belief of "quality first, service first", we solemnly make the following quality assurance and after-sales service commitments:

I. Product Quality Assurance

1. In strict accordance with the contract requirements, the product quality (including accessories) fully meets the national standard GB 15558-20x and the national quality standards of related products.

2. The products are produced with mixed ingredients, and no auxiliary materials other than those specified are added.

3. Ensure that the supplied pipes have perfect processing technology and complete detection means, and the products will never leave the factory without defects.

4. Each batch of products should be accompanied by the inspection report issued by the quality supervision department for the relevant departments to check and accept.

5. Provide relevant standards and drawings to the buyer as stipulated in the contract, and provide convenience for the buyer's manufacturing supervision. Notify the buyer and the manufacturing supervision representative of the parts that need to be stopped for inspection 7 days in advance.

6. If the pipeline defect exceeds the standard stipulated in the contract, we will replace it unconditionally. During installation and trial operation, quality problems occurred in the pipeline. Deal with the problem first, then find the responsibility. Everything is based on meeting the project schedule and user needs.

7. We insure the supplied pipelines during manufacturing, transportation and loading and unloading. In case of an accident, we will replace and repair the supplied pipeline free of charge as soon as possible according to the buyer's requirements until the buyer is satisfied.

8. If parts are found missing during unpacking, or quality problems are found during pipeline installation and commissioning and later pipeline operation, if it is our fault, we will bear the responsibility and compensate the buyer for direct economic losses.

Second, after-sales service commitment

1. Implement the "Three Guarantees" standard promised by the manufacturer.

2. Free door-to-door, timely provide installation and debugging related to the contract equipment, and fully cooperate with the acceptance.

If the product has quality problems, we promise to send technicians to the site to solve them within 24 hours after receiving the notice.

4, regular return visit, provide lifelong maintenance.

We are responsible for solving technical problems in design, debugging and operation, and providing free technical training and guidance.

6. The pipeline has reliable quality and long service life, which can reach more than 50 years.

Commitment:

Xx，xx，XX，XX

In order to create a famous brand, improve corporate visibility and establish corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":

A, product quality commitment:

1. There are quality records and test data for the manufacturing and testing of products.

2. For the performance test of the product, we sincerely invite users to personally check the whole process and performance of the product, and then package and deliver it after confirmation.

Second, the product price commitment:

1. In order to ensure the high reliability and advancement of products, domestic or international high-quality brand-name products are selected for systematic material selection.

2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without sacrificing the technical performance of the products or changing the parts of the products.

Third, the delivery date commitment:

1, product delivery date: as far as possible according to user's requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation abnormally and strive to meet user's needs.

2. When the product is delivered, our company provides the following documents to users:

① Technical maintenance manual

② General installation plan

③ Description of purchased parts and manufacturers

(4) Provide the list of wearing parts and spare parts, and attach the necessary spare parts.

Four, after-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: If the equipment fails within the warranty period or outside the warranty period, the maintenance personnel can arrive at the site within 24 hours after the supplier receives the notice and start the maintenance.

3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or supplied by the supplier shall be calculated at the cost price.

After-sales service commitment letter model essay 3 We make the following commitments to after-sales service and product quality assurance:

1. We promise that the products we bring to users conform to the corresponding industry standards, regulations and norms promulgated by the state.

2. The products we bring should meet the requirements of the bidding documents and contracts. If there is any discrepancy, the user can return the goods unconditionally, and the losses caused thereby shall be borne by us.

If we win the bid, we promise not to subcontract or change the design scheme without authorization, and not to lower the quality requirements. In actual construction, if it is really necessary to further adjust the scheme, it is guaranteed that the adjustment will be made after written confirmation by the user, and the winning bid price will remain unchanged. If you want to change the price, make sure to get the user's approval.

4. All labor costs, safety insurance, accommodation, transportation and other expenses for our site construction have been included in the tender offer, and we are responsible for it.

The project is guaranteed to be completed within 20 days after the contract is signed. If it cannot be completed on time (except for force majeure), we are willing to bear the responsibility for breach of contract. Every day overdue, we will punish the buyer with 65,438+0% of the bid price as liquidated damages. If our project cannot be completed on time, and the project is delayed due to the employer's reasons, the construction period will be postponed accordingly.

6. We agree with the payment method of the bidder. After signing the contract, 65,438+00% of the total payment will be paid, 75% of the total payment will be paid after the installation and acceptance of the equipment, 95% of the total payment will be paid one year after the completion of the building, and the remaining 5% will be paid after the product warranty expires.

7. We promise that the warranty period of the products is three years from the date of acceptance of the goods. During the warranty period, we are responsible for free maintenance. If the product itself has defects and causes losses to users, we are willing to compensate users for their losses. We guarantee to provide maintenance service after the warranty period.

8. Other special preferential measures: After the completion of the project, professional maintenance personnel will be stationed in Xinchang for a long time, and relevant equipment will be inspected and maintained regularly.

Commitment:

Time: xx years x months x days

After-sales service commitment letter model essay 4 I. Pre-sales service

1. Send a specialist to introduce the domestic and international industry implementation standards to users, introduce the characteristics and general situation of our products, and select high-quality and low-cost products and materials for users.

2, technical solutions, send professional and technical personnel, business personnel for technical exchanges, business disclosure. Can organize your company's personnel to visit and guide the factory. Provide product performance, characteristics, scheme design drawings and various parameters in time before and after the whole bidding process, and actively cooperate with your company to select satisfactory product manufacturers. Even if our products are not selected due to other factors, our factory is willing to provide your company with technical advice on this project, so that your company can purchase products with advanced technology, reasonable price and reliable performance.

Second, selling services.

1. In terms of technical design, our factory optimizes the design and strives for perfection. We work closely with the design institute and your company to ensure the smooth development of the design work, and actively listen to the requirements of on-site operators to improve the design. If the design institute needs to be changed and users have special needs, our factory will try its best to meet their requirements and try its best to coordinate the cooperative relationship with all parties.

2. Choose the best parts manufacturer in China, which not only meets the performance requirements, but also facilitates future maintenance and parts supply.

3. In the manufacturing process, fully cooperate to arrange the work of drawing review, product supervision, inspection and acceptance, etc., so that all the work before product delivery can be carried out in an orderly manner.

Third, after-sales service.

1. When the product is delivered to the user, our factory will send a special person to open the box for inspection with the relevant personnel of your company.

2. In the process of equipment installation and debugging, our factory sent senior engineers with rich field experience to the site to guide the installation and debugging free of charge to ensure the normal and smooth operation of the products.

3, free training of technical and maintenance personnel, and establish contact with maintenance personnel, in terms of maintenance, do long-term technical support. During the use of your equipment, provide 24-hour maintenance to ensure the use requirements of users.

4. Supply spare parts in time to ensure customer satisfaction.

(1) timely reflect the needs of users;

(2) Supply products with high quality and low price, and ensure timely delivery;

(3) Strictly control product quality;

(4) Proper packaging to prevent omission and damage.

In a word, we not only provide users with qualified products, but also provide high-quality services, establishing a good image in the same industry and leaving a deep impression on users.

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