How many people in Xuebajun have successfully refunded their money?

In the process of understanding, WEMONEY Research Office found that Xuebajun's students actually made education installment loans, not the full amount. Many consumers have vague definitions of installment loans and installment loans, and Xuebajun's staff often avoid talking about tuition fees as loans in the publicity process.

Installment became an installment loan, but I got a loan when I went to the training class.

Ms. Li reported that after learning that Xuebajun could pay in installments and promised to refund the fee at any time, on May 3 1 day, she customized the course of 15840 yuan * * 145 yuan for her children on Xuebajun APP, and paid the down payment 1500 yuan on the APP, and then filled it out under the guidance of Xuebajun's teacher.

Later, Ms. Li received a short message notice of financial loan. The original documents required for admission are used for loan installment.

After learning that it was a loan, Ms. Li immediately told Xuebajun that she would refund the fee and the child would not go to school. The other party said that the fee can be refunded, but it needs to go through the process. Ms. Li said that she has not received a refund so far. Ms. Li's children have never attended a class, but they still need to repay the loan every month 1320 yuan.

Compared with Ms. Li, Ms. Han's experience in Guangdong is "lucky".

After Ms. Han paid 2280 yuan, Xuebajun asked Ms. Han to record a video about her identity, bank card and other personal authentication. Ms. Han found that she was applying for a loan, so she immediately stopped registering and did not submit her personal ID card and bank card information.

Ms. Han communicates with the other party, and can pay Xuebajun in installments or pay tuition in one lump sum to attend classes, but she is unwilling to borrow money.

The other party said that if you don't provide a bank card, you can't apply for admission or start classes. Therefore, Ms. Han dropped out of school, but she did not receive a refund from Xuebajun.

As can be seen from the screenshot provided by Ms. Han, Xuebajun packaged the installment loan process into enrollment, and students can only attend classes in installments through loans. Moreover, if Ms. Han really provides the bank card number, Xuebajun will contribute to this loan business and need to repay it in installments every month.

Open Baidu APP to watch high-definition pictures.

(provided by Ms. Han)

According to Ms. Li, consistent with the screenshot provided by Ms. Han, the other party also said that the bank card and ID card were only filled in for admission procedures, and did not know that it was a loan, and completed the information in the link given by the other party according to the guidance of Teacher Xue Bajun. After the payment was completed, I received a loan message from a financial institution.

Xuebajun only verbally promised to refund the fee, but did not refund it.

In addition to being induced to apply for an entrance loan, Ms. Li also said that Xuebajun promised to refund the fee, and said that she had entered the refund procedure, but she had not received the money. Ms. Li told WEMONEY Research Office that more than 30 parents in the complaint group were waiting for a refund, and some of them had been waiting for half a year, but Xuebajun never returned the money.

On platforms such as black cat complaints, WEMONEY Research Office found that a large number of Xuebajun complainants waited for a refund for as little as February and as long as half a year.

According to the feedback from consumers, financial institutions cooperating with Xuebajun include Hebei Happiness Consumer Finance, Bank of China Consumer Finance and other financial institutions.

A financial institution that has cooperated with Xuebajun said that under normal circumstances, customer loans need to be signed online. Like the situation of Xuebajun, it should also be recognized by myself.

(provided by Ms. Li)

Ms. Li recalled afterwards that in the order information sent by Mr. Xuebajun, photos of ID cards and bank cards were uploaded. Ms. Li said that the so-called order information is the loan information.

The above-mentioned financial institutions also said that financial institutions will give loans to Xuebajun in one lump sum, so parents must propose to withdraw from classes, and Xuebajun will refund the unused tuition fees to the financial institutions, and then terminate the contract. In view of the current situation, students should consult Xuebajun as soon as possible.

Staff with consumer finance said that students of Xuebajun can negotiate with Xuebajun Company according to the refund process agreed in the contract. If they encounter difficulties or do not understand anything, they can communicate with the customer service of consumer finance companies, and consumer finance will deal with them according to the specific situation of each consumer.