VIVO X6 can't hear the other party's voice on the phone, so it can only be heard through hands-free, and the confidence prompt tone of the mobile phone is gone. Why?

It may be that there is a conflict in the operation of the program and there are some problems. It is suggested to try the following methods to solve the problem:

1. Press the Volume Plus button to turn the call volume to the maximum. If you still can't hear it, take the following measures;

2. An environment where you can talk and plug in headphones;

3, shut down and restart, still can't hear the sound after boot, enter the settings page;

4. Enter Settings-System Update-Download and install the latest system version;

5. If there is still no sound after installation, enter Settings-More Settings-Restore Factory Settings-Restore All Settings-this operation will lose data. It is recommended to back up the data of the mobile phone before operation.

6. If all the above operations are tried once and still fail, there should be something wrong with the hardware. You can go to the store for warranty and repair.