What should I do if Tenpay deducts money?

1. Keep evidence such as deduction records.

2. Stop loss funds.

3. Find out the reason for the deduction.

4. Negotiate with Tenpay platform.

5. Seek legal aid.

1. After being deducted by Tenpay, the first thing to do is to find out the reason for the deduction. Generally speaking, the reasons why bank cards or qq wallets are deducted by Tenpay can be divided into the following two situations: First, there is a Trojan horse or virus in the computer or mobile phone; Second, after using a service launched by Tenpay or Tencent, the automatic renewal function was opened. Find out the reason and then try to recover the lost money.

2. If you are hit by a Trojan horse or virus, you should log in to Tenpay official website to modify the password stop loss after antivirus, and then report to the network police to recover the money through the network police.

3. If it is not because of Trojan horse or virus, please check whether you have opened the automatic renewal service provided by Tencent. If this is the reason, see if you still need this service. If not, shut down or cancel the service. However, it should be noted that the cost of purchasing a service launched by Tencent is not refundable.

4. If it is not for the above two reasons, first freeze the account or modify the password to stop the loss, and then call TenPay customer service to transfer to manual service to make a complaint. Negotiate with TenPay platform to see if you can get a refund. If negotiation fails, you can seek legal aid.

1. Tenpay is an online payment platform officially launched by Tencent in September 2005. Its core business is to help both parties who conduct transactions on the Internet complete payment and collection. Committed to providing safe, convenient and professional online payment services for Internet users and enterprises.

Second, the recharge method:

Method 1: online banking recharge

You can choose to use any bank that cooperates with TenPay to open online payment business, and then you can complete the recharge.

Method 2: One-stop recharge

You can choose China Merchants, ICBC, China Construction Bank and Postal Savings Bank to recharge TenPay account.

Mode 3: Post Network Huitong Recharge (no bank card required)

In this way, you need to go to the post office to handle the remittance business of Internet Huitong, and then log in to your Tenpay account to recharge.

Mode 4: door-to-door recharge (no bank card required)

Submit an order for recharging Tenpay online, and a professional will come to your door to recharge your Tenpay account.