Flying Book Product Experience Report

Experience equipment: iPhone 1 1

System version: iOS 13.3. 1

What Jeffery went through

Experience time: June 22, 2020

Shu Fei is an enterprise office collaboration platform that integrates the functions of IM communication, schedule management, workbench, audio and video conference, online document and cloud disk, which enables users to communicate efficiently and write smoothly in one place, greatly improving the work efficiency of enterprises.

Slogan: release books and enjoy high efficiency.

Positioning: an efficient and pleasant office platform

(1) User portrait: The main users are white-collar workers of the company. Affected by the epidemic, the number of students and teachers has greatly increased, but with the stability and end of the epidemic, students and teachers will gradually lose users.

(2) User needs: smooth communication+efficient cooperation.

(3) Usage scenario: The main usage scenario is collaborative office scenario. Including notification, communication, document sharing, meetings, project management, information collection, process approval and other scenarios.

Mainly through private chat and group chat to communicate, through the application and robot for corresponding notification and reminder, such as meeting reminder, schedule reminder, etc. Generally speaking, it is not much different from social software on the market. In terms of office collaboration, Feishu has the following advantages:

First of all, the ultimate "noise reduction" of information:

1. Users can reply to a single message, so that even discussions on multiple topics will not be confused; Moreover, the messages replied separately will be displayed before and after, which is convenient for other team members to understand.

2. Quick expression reply function. When using the shortcut expression to reply, there will be no message reminder, and the screen can be reduced.

Second, information is effectively conveyed:

1.3 voice modes. Voice+text, pure voice, voice to text. It meets the requirements that the sender can communicate easily when it is inconvenient to send text, and the receiver can receive information quickly and efficiently. The form of voice+text improves the fault tolerance rate of voice-to-text. At the same time, Shu Fei added a progress bar to the voice information, so that users can drag and drop it to the place they want to listen to when facing a long voice, saving the time for users to obtain information. Although Feishu provides the choice of language type, in practice, even if the user does not choose a language in advance, the system can automatically identify whether the user speaks English or Mandarin.

2. Pin. For the key content in group chat, users can use the PIN function, and other users will be reminded by the PIN. Words, pictures, documents, etc. After that, the Pin will be saved in the Pin area of the group chat.

3.？ Emergency function. For very important requirements or information, users can rush a message, select the person who needs to be notified, and then choose to notify the other party through in-app, in-app+SMS, in-app+phone. It is equivalent to making a heavier reminder on the basis of @. This can reduce the phenomenon of wrangling and throwing pots at work.

4. Historical information backtracking. When a new member joins the group chat, the new member can check all the previous chat records, which is convenient for the new member to understand the development of the project and help him to integrate into the team faster.

Third, the message interface is clean and tidy:

1. Messages are arranged on the left. Different from most existing social or collaborative office software in the market, the information in Shu Fei's chat interface is arranged on the left, which is actually more in line with the browsing habit of user F, and it is not necessary to browse information from left to right, so the information browsing efficiency is higher.

2. Comprehensive display of similar information. Users can reply to messages with shortcut expressions. When multiple people reply to the message with the same expression, Shu Fei will only display a shortcut expression, and add the names of all respondents who reply to the expression after the expression. Make the message interface cleaner.

Shu Fei's calendar function is not much different from the experience of existing calendar software in the market. The biggest feature of Shu Fei's calendar function is that you can subscribe to colleagues' calendars and check colleagues' meetings and itinerary. Organizers can know when everyone is free just by looking at the calendar schedule. At the same time, the function of group member calendar is embedded in group chat, which is more convenient for meeting organizers to arrange meetings and greatly reduces communication costs.

Editing online documents by multiple people in real time is an essential function of collaborative office software. The features of Shu Fei's online document function are:

1.？ Annotation: Users can annotate the content in the document.

2. Reminder: the user can @ collaborator in the document, and the collaborator will receive a message reminder.

3. Private chat: users can choose a collaborator in the document for private chat or audio and video.

4. Security: (1) The background watermark provides a powerful endorsement for the security of flying books, and even if information is leaked, the source of information leakage can be quickly found. (2) You can view the historical modification records of documents, and the document creator can set the permissions of collaborators from multiple dimensions such as comments, * * * * enjoyment, offline editing, copy creation, printing, export and copying.

1. Audio and video conference merging: conference startup is more efficient. Unlike Nail and Corporate WeChat, Shu Fei combines audio and video conferences, in which users can choose to turn on or off videos. In this way, the process of starting the meeting is shortened, which is more efficient and convenient.

2. File * * * sharing: users can enjoy the meeting files in real time during the meeting, and can transfer the * * * permissions at any time to make the meeting process smoother. Relying on Shu Fei's powerful cloud document system, the overall experience of file sharing is very smooth. At present, * * * file sharing is not supported for the time being. Although Enterprise WeChat supports file sharing, the file loading speed is much slower than that of Shu Fei, and Enterprise WeChat does not support permission transfer of * * * *, so when multiple speakers need to share files, the overall meeting experience is worse than that of Shu Fei.

3. Conference barrage and subtitles. In the 3.26. 1 version, Shu Fei has added a conference barrage function, which first meets the demand of not needing video and voice to participate in the conference, and at the same time increases the interactivity of the conference, allowing participants to actively discuss and brainstorm during the conference. ; In the latest version 3.26.3, Shu Fei added the function of conference subtitles, and also supported the function of searching subtitles by keywords. The appearance of subtitle function can help users keep abreast of the content and progress of the meeting, find out the key points of the meeting, and also help users record the minutes of the meeting efficiently. However, in the actual experience, the subtitle function is started slowly, and the subtitle recognition is delayed and inaccurate. I believe that after the function is improved in the later period, the conference subtitles will be a highlight of Feiben.

Compared with Nail and Enterprise WeChat, the biggest highlight of Shu Fei search is that it can search based on the content in the document, so that users can efficiently search for what they want, such as quickly finding the content related to themselves in the meeting minutes.

1. Workbench applications are sorted according to the most recent usage time. At present, there are not many applications of flying book workbench, so it is not difficult for users to find the applications they need quickly. However, with the development of open platform, it is difficult for users to find their own applications in a short time after a large number of third-party applications are accessed. If we can refer to WeChat applet and sort the applications in the workbench according to the latest usage time, even if users quit applications, they can still find the recently used applications in the workbench quickly, which can improve users' work efficiency.

2. Increase the voice double-speed playback function. Speech-to-text accuracy requires the accuracy, clarity and speed of the voice of the voice sender. In the face of a long speech, users can't be sure whether the results are accurate even if they see the transcribed results. At this point, the user will return to listen to the voice. Even if Feishu provides a progress bar function, it is difficult for users to find the specific location of the content they want to know. Therefore, if the double-speed playback function can be added, the time for users to listen to voice can be shortened, and the efficiency for users to obtain information can be improved.