Service in place, let old customers take the initiative to help you introduce new customers.

If the service of real estate agent is in place, it is easy for old customers to introduce new customers to you. Let's take a look!

First, let customers refer to the three best opportunities.

1, when the customer purchases the house you published;

2. When you do something for the customer, the customer expresses gratitude or appreciation for it;

When your products and services are recognized by customers, you can ask them for recommendations.

Classical rhetoric

"Thank you for trusting us. A successful person like you must have many friends around him and need our service. If you introduce me.

Second, four points to pay attention to in customer introduction.

1, the service is a little better than the customer's expectation, and the customer will be willing to introduce it to you only if he is satisfied.

2, let customers know more about the value of your service, so that customers will deliver more value and the success rate will be much higher.

3. Let customers get more benefits from referrals and draw up customer service plans. Designing a plan to give back to customers is a good way to attract more customers' reference.

4, don't underestimate the power of customer connections, and don't judge the value by the price of the house bought by customers. Sincerely serve customers.

Third, strengthen post-maintenance and activate old customers.

1, new and old customers, contact in time.

Enterprise satisfaction is the key to recommendation rate, so it is necessary to keep in touch with old customers in time.

(1) Customer classification filing

In order to improve the recommendation effect, classification is an important part, which is also the difference between the filing level of corporate customers.

Customer file content: customer's name, gender, hobbies, personality, age, birthday, family situation, occupation, income, contact number, etc.

Transaction file content: address, area, structure, apartment type, building age, property situation and decoration price of the renovated property. After these materials are established, they will be tracked regularly, which will be very useful and effective.

(2) Keep in touch

Often take the initiative to contact customers, so that old customers feel respected, and at the same time let customers remember the company and become friends. Commonly used methods:

Send some holiday wishes in time to remind customers that we still respect him.

Introduction of publications. Give away corporate culture publications, so that customers can witness the growth of the enterprise, constantly enhance their trust in the enterprise, and invisibly increase their continuous attention to the company, so that when customers have needs in the interpersonal circle, they think of themselves first. So the highest level of recommendation is: let customers get used to our service.

2, continuous attention, tracking service

Communicate with old customers as friends from time to time, have a heart-to-heart talk, remind customers in time, and relatives and friends who need to buy a house can introduce them to you.