How to apply for a refund on Jingdong Mall

If the seller disagrees with JD.com’s application for a refund: You can submit a transaction dispute form and apply for JD.com’s transaction dispute specialist to intervene. Problems that arise with the seller during the shopping process can be resolved through negotiation with the seller by submitting a transaction dispute form. If the two parties cannot reach an agreement, they can apply for JD.com's transaction dispute specialist to intervene.

(1) Enter the JD.com homepage.

(2) Click My Order.

(3) Enter the order center.

(4) Pull down the page and click Transaction Dispute.

(5) Enter the transaction dispute page.

(6) Click to apply for transaction dispute.

(7) Enter the application dispute sheet page.

(8) Select the dispute type and click to continue.

(9) Waiting for merchant processing.

(1) After the transaction dispute form is successfully submitted, a prompt text message will be sent to the mobile phone filled in by the buyer. If you need to check the progress of the transaction dispute form, you can check it in View Transaction Dispute Records;

(2) After the transaction dispute form is successfully submitted, the seller will handle it within 36 hours. If no response is received within the time limit, JD.com’s transaction dispute specialist will intervene. Extended information

After applying for a refund, the money will be returned to:

(1) For refunds of orders paid online and by card payment at POS machines, the original card will generally be refunded;

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(2) Gift card refunds will be returned to the gift card you used when paying. Refunds to other routes are not supported;

(3) Post office remittances and cash payments will generally be refunded. The money will be refunded to your JD.com account. If you need to refund it to your bank card, you can choose the refund method on the refund application page;

(4) After the order is successfully canceled, the unpaid IOU will be directly invalidated. , the Baitiao credit will be restored automatically; if you have paid off the Baitiao items, the money will be returned to the original route after cancellation;

(5) If WeChat payment is made using a Tenpay account, the refund will be made to the balance of the Tenpay account ; If the payment was not made using a Tenpay account, the refund will be made to the bank card used for payment.

Reference materials: JD.com - Guidelines for customers to submit transaction disputes by themselves (PC version)

Reference materials: JD.com - After applying for a refund, where will the money be returned?