How to pay JD.COM freight insurance?

JD。 COM freight insurance payment method:

1. Before returning the goods, users should check whether the order has freight insurance on the order details page or consult customer service.

2. Apply for a refund after confirming that there is freight insurance.

3. After the merchant agrees, the freight will be prepaid to deliver the goods to the merchant's delivery address.

4. After receiving the goods, the merchant will refund the freight insurance amount to the user.

Pay attention to the following points when making claims for Eastern Freight Insurance:

1 First, make sure that the purchased goods include freight insurance. Users can open the JD.COM Mall APP, and then find the order to be returned in the personal order to see if it contains freight insurance. If the merchant does not provide freight insurance, the buyer can consult when purchasing the goods, and choose worry-free service when returning the goods, so as to obtain freight compensation.

2. If the freight insurance presented by the merchant is a return, you can click Apply for after-sales, then select a return, fill in the reasons for the return and the description of the problem, and finally confirm the submission. After the submission is successful, the merchant needs to agree to return the goods within a period of time. After agreeing to return the goods, the buyer needs to send the goods back as soon as possible. After the seller receives the return, the insurance company will review it within 24 hours, and the buyer will get a claim, and the freight for the claim will be displayed in the balance.

3. In case of return, the freight generated needs to be paid in advance by the buyer, and after the return is completed, it needs to be audited by the insurance company. Postage will be paid in advance after approval. Generally speaking, there is a difference between paid freight and prepaid freight, and there is usually a payment standard. The freight for return payment will be calculated according to the delivery time and address, and the maximum payment for each order can be made in 25 yuan, subject to the actual situation of the buyer.

It should be noted that when we receive the goods sent by Jingdong Express, we must carefully check whether the packaging and the goods are damaged. Don't confirm the receipt in JD.COM Mall APP, which may lead to the inability to use the freight insurance.