The transaction status of China Bank is unknown. Please check the account balance.

This prompt requires opening an online banking account to inquire whether payment has been made and whether the balance has changed. Log in to online banking-My Account-Account Management-Details Query (or Historical Transaction Details Query)-Select Account-Transaction Time-Confirm. If it is found that the money has been paid on the same day, then the transaction is successful.

Another situation is to enter the telephone number in the bank payment interface-communication fee payment. Either it shows that it has been paid, or it shows that the amount is in arrears, waiting for you to pay. At this time, the payment failed and needs to be paid again.

1. The transaction status of China Bank is unknown. Please check the account balance, which may be to prevent the customer's funds from being transferred by mistake. The online banking system adopts the unknown transaction protection mechanism, which can be explained as follows: when a customer transfers money through our online banking, due to system reasons, he cannot receive a clear transaction confirmation message, and the system will prompt "Communication error, please check the transaction details to confirm the transfer transaction". At this time, when the customer makes the transfer transaction again, the system will refuse the customer to make the transaction because the result of the previous transaction is unclear, and the following prompt will appear: "You have an unknown transaction, so you cannot make the transfer transaction." Please go to (Customer Service-Transaction Status Synchronization) to synchronize the transaction results and try again. Solution: At this time, the customer needs to click Customer Service-Transaction Status Synchronization to know the exact transaction result of the unknown transaction. If "Transaction Status Synchronization" is displayed, it means that the unknown transaction is actually successful; If "Transaction Failed" is displayed, it means that the unknown transaction is actually unsuccessful and the funds have not been transferred out; If "Communication Failure" is displayed, the customer needs to click "Transaction Status Synchronization" again until "Transaction Success" or "Transaction Failure" is displayed, and the online banking transfer transaction can only be conducted after the customer confirms the synchronization transaction result.

2. The designated online banking settlement bank is a key customer or a big customer, and the settlement cycle is monthly settlement, while the settlement cycle of individual enterprises is generally quarterly settlement, so there is no query result, that is to say, although there is business, it does not have to be monthly settlement. Sometimes there is an error in the transaction process, so the transaction status is unknown. When the network is ready, you can see the transaction details and balance of your account and whether the transaction is completed.

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