Excuse me: Why can’t my mobile phone receive text messages of 10086 or 13800138000? Other text messages can be received. Did you catch a virus?

Hello:

This situation may be that the security software in your mobile phone mistakenly regards the text message of 10086 as spam and isolates it. In the anti-harassment of the security software, set 10086 to A whitelist is sufficient. Of course, it is also possible that the phone cannot be received due to a poisoned phone. If the phone is poisoned, it is recommended that you use Tencent Mobile Butler to disinfect your phone. First, you need to install Tencent Mobile Butler on your phone. You can use Connect the mobile phone to the computer with a USB data cable, then open the software management of Tencent Computer Manager, search for Tencent Mobile Manager in the software management, then select Tencent Mobile Manager and download and install it to the phone with one click. After installation, open Tencent Mobile Manager Security protection, then select virus scanning and then one-click anti-virus.

Tencent Computer Manager Enterprise Platform: /c/guanjia/