What should I do if I can't get the SMS from ABC on my mobile phone?

The reasons why the message service service can't be received normally or missed include:

① Network failure of operators

② The mobile phone number has been blocked.

③ Not in the service area at that time.

Among them, the network failure of operators is the most important reason, and it may also be caused by the wrong registration of mobile phone numbers.

If you can't receive SMS because of the arrears of SMS business, you can open it through the counter, online banking and bank account, and you only need to pay the monthly usage fee.

If you cancel after the arrears, you need to pay a one-month message service fee.

The specific operation is as follows:

1. Counter: With my valid ID card and bank card with SMS service, I can pay at any outlet in China.

2. Online banking: log in to personal online banking, and click "Settings → Message Service → Message Service Payment" (you can only see this menu when you are in arrears).

3. Personal banking: log in to the personal banking APP and click "All → Local → Message Service → Payment" (Supplementary payment service is currently applicable to KBao and KLing customers).